Customer Service Office

Owais Baig

647-***-**** **********@*****.*** Mississauga, ON

https://www.linkedin.com/in/owais-baig-a87076100/

Learning new skills in the work environment

Summary of Qualifications

Possess excellent customer service skills with 8+ years of experience in the retail sector serving clients

Able to work in a fast-paced and demanding environment while working scanning parcels and letter mail

Willing to learn and thrive in a team environment while support others with strengths in oral communication

Able to work independently building data record logs for government documents

Highly organized with strong multi-tasking skills

Strong MS Office skills, specifically Outlook and Excel

Fluent in English and Urdu

Technical Skills

Operating Systems: Windows, Android, iOS, Mac OS, Linux

Applications: ServiceNow, Microsoft Office 365, GanttProject

Tools: VMware, G Suite by Google, Packet Tracer

Project Management: Agile, Waterfall, Scrum and Gantt Charts

Education & Certifications

Cisco IT Essentials Certification May-Sept 2020

Junior IT Analyst Program Certification May - Sept 2020

NPower Canada Toronto, Ontario

14-week in-class training with hands-on experience including:

●Assemble computer components based on customer requirements

●Install, configure, and troubleshoot: hardware and software components

●Install, configure, and troubleshoot: Windows, iOS, Android, and Linux operating systems

●Networking basics: IPv6, network topologies, installing wireless and SOHO networks Security/forensics

●Mobile device installation/configuration : Laptops, smartphones, tablets

●Basics of virtualization, desktop imaging and deployment

●Network services and Cloud Computing

●Implementing preventive maintenance measures on workstations

●Customer support

●ServiceNow Foundations Training

OSSD Diploma Sept 2006 – June 2010

Gordan Graydon Memorial Secondary School

Sheridan college Office Admin (partial completion) Jan 2016- Aug 2016

Work Experience

Kapsch TrafficCom Nov2018-Dec 2019

Review images and videos for toll plaza for legal records

Entered detailed license plate information into the database in excel

Responsible for sharing and sending information to international stakeholders

Election Ontario-Returning office May 2018 - June 2018

Handled multi-line phone system to co-ordinate pick-ups and delivery

Excellent telephone manners, polite tone of voice while assisting voters with information

Operated office equipment such as computer and photocopier for identification records

TJX Canada Feb 2017 - Dec 2017

Ticking, labeling, and packing merchandise

Cleaning up the area if needed and managing large recycling procedures

Implementing pump truck for heavy weight restrictions

Staples Distribution Center Sept - Dec 2016

Cataloguing, repairing, and taping boxes to meet distribution expectations

Matching products to number codes for verification

Rearranged products on shelving for optimal storage, product retention, and staff safety

Canada Post (SQR - Agency) 2012-2015

Sorting local & international mail using scanning process

Categorizing oversized parcels to quantify shipping fees

Loading, unloading mail, from one mono to another one

Volunteer Experience

Cooksville Life Care Center/Mississauga Life Care Centre Aug2009 – Sept 2009

Mississauga, ON

Set up games for group activities with seniors and engaged them to participate

Walked with seniors and provided companionship and conversation

Provided help with additional support where required

Contact this candidate