IT Support

KATHERINE R SAGUN

Seattle, WA ***** • 425-***-**** • ****.*****@*****.***

RELEVANT SKILLS

MS Office and Exchange Windows 7/10 and iOS Network Support

Troubleshooting

Operating Systems

PC/MAC/Linux

Microsoft PowerShell

Customer Service

Terminal

Computer Assembly

Network Protocols

Command Prompt

EXPERIENCE

Amazon Web Services, Seattle, WA March 2020 – Present IT Support Associate Intern

Resolve 10+ tickets per day while communicating with customers in order to ensure them of sufficient ticket handling and anticipated time of resolution

Image 80+ Macs, PC, and Linux machines daily in order to securely bind them into the private network, resulting in smooth accessibility for new end users

Manage 20+ Hardware swaps weekly by ensuring that all internal employees are able to perform their daily tasks sufficiently

Recover data from 5+ damaged computers weekly resulting in customers being able to access lost data without having their individual work productivity impaired Spring of Life Church, Mukilteo, WA August 2017 – Present Barista

Prepare and serve coffee for 100+ customers every week, provide excellent customer service, and process all payments, resulting in high sales and customer satisfaction

Adjust to last minute changes and cover shifts each month for other coworkers to ensure that customers receive quality orders on time 95% of the time

Consolidate the café’s sanitation, safety, and health each week, by making sure that all areas of the café are clean 98% of the time, resulting in a sanitary and safe working environment Spring of Life Church, Mukilteo, WA May 2016 – Present Hospitality Volunteer

Prioritize guest needs and maintain welcoming, customer-focused demeanor in order to create inviting environment for guests

Manage monthly food menu budget and keep record of receipts, resulting in an organized and affordable budget

Collaborate with team members at monthly meetings to ensure all deadlines are met Abeka Spring of Life School, Mukilteo, WA September 2018 – September 2019 Facilitator for Young Students

Monitored students in their learning environment 6 hours a day and kept them on track and focused in order to maintain supervision and safety at all times of the day

Logged and graded 100+ assignments weekly by correcting tests, homework, and other material, resulting in student’s effective learning

EDUCATION

Year Up, Seattle, WA September 2019 – September 2020 Year Up is an intensive, competitive technical training and career development program with 250 corporate partners, graduating 4,000 students annually across 19 cities. The program includes college-level courses, professional training, and a six-month internship.

Completed coursework in IT Helpdesk, Project Coordination, Microsoft Applications, and Business Communications, with specialized training in Computer Network Support

Recipient of "Professional of the Week" and "Strive to Learn" awards LANGUAGES

Bilingual proficiency in Ukrainian and Russian

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