Manager Customer

Rajaiah Dhanasingh

Personal Info

Phone: +91-994*******

Email:*.*******@*****.***

Skills

SDLC

Agile and Waterfall

methodologies

End-To-End Project and

Program Management

Software Delivery

Management

Product Management

Offshoring

DevOps

IT Vendor Management

IT Budget Planning

People Management

Accomplishments

Built the digital Sales Force

platform for the commercial

team

Delivered complex

programs in Agile

Methodology

Delivered around 8000

User Story points in a year

500 K Cost saving through

Infrastructure and

Application Consolidation

Migrated 10+ Legacy

technology applications

to User friendly Java

applications

Profile Summary

Result driven IT Leader with 21 years of successful career in Information Technology. Demonstrated strong track record in the space of Project and Program Management, Product Management and Delivery Management

Certified Scrum Master (CSM)

Successful execution of huge projects across multiple technologies in both Agile and waterfall Methodologies

Huge experience working in both Service Industry and Captiv organizations

Excellent interpersonal and people management skill

Excellent reputation for resolving problems, improving customer satisfaction and driving overall Key Performance Indicators (KPI’s)

Consistently saved costs while increasing profits by providing cost effective Solutions to increase user’s productivity

Experience Summary

2019 – 10

Till Date

2016-06 –

2019 – 08

Product and Project Management Consulting -

Bengaluru

Help the Organization to build their products strategy by choosing the right technologies and methodologies

Build the product road maps as per the Product vision

Act as the “Scrum of Scrums Master” role in a multi-team agile program, collaborating closely with product owners and architects, and coordinating teams through the planning, building, and roll-out of features

Setting up the right process and tools for successful project execution

Understand the organizations concerns and their challenges and provide solutions for the organization to build a successful PMO

Work through different scenarios with the customers for their problems and provide multiple options

Oversee all projects and make sure the projects are delivered on time

Identify the risks associated with the project delivery and come up with the mitigation plan

IT Senior Manager – GE Healthcare, Bengaluru

Responsible for Digitally transforming the regional commercial applications from Legacy technologies to new force.com Digital platform

Delivered a huge 26 MM USD Salesforce / Apttus CPQ program and on boarded 16 K users to the new digital quoting platform

Enabled Agile development by coaching/mentoring the development teams to adopt scrum methodology.

Migrated millions of data from the legacy application to the new SFDC platform.

Expert in analyzing and planning for data migrations and production roll-out’s

Collaborate with the Product Owners and align the release schedules based on the critical functionalities

Actively participate in the Functional and technical grooming with the Product Owners, IT Architects and Developers

Coordinate with the Release engineering team for Sandbox refreshes during the release schedules

Technologies

CRM

Salesforce

Salesforce Administration

CPQ

Apttus

Cloud

AWS Fundamentals

AZURE Fundamentals

Web

Java

PHP

Database

Oracle

SQL Server

Project Management Tools

MS Project

Visio

Jira

CA Rally

CA PPM

Certifications and Training

Certified Scrum Master

(CSM)

AGILE Software

Development

Program Management

Product Management

Customer Success

Management

DEVOPS

Cloud Computing

Implemented Continuous Integration / Continuous

Deployment for faster production deployment

Spear head the daily scrum meetings to understand the status of the release

Responsible for managing 180+ Direct/Indirect members located across the globe

Responsible for negotiating the vendor contracts and staffing as per the Business needs

2008-04 -

2016-05

IT Manager – GE Capital, Bengaluru

Deliver complex programs by providing cost effective technical solutions to meet the Business Requirements.

Implemented strong project management process to deliver multiple programs that was executed in parallel on time

Collaborate with Business stakeholders to understand the Business requirements and create detail project plan to deliver the Business needs

Work with the Business stakeholders to understand their application usability and plan the infrastructure requirements to set-up the Web, Application and DB Servers.

Prepare and Manage the Budget for Programs for enabling functions IT.

Own and Deliver the Application and Infrastructure consolidation

Collaborate with the vendor partners on the product upgrade

Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.

Managed between 6 - 8 projects each year while maintaining adherence to budget, schedule and scope requirements

Successfully delivered all the projects executing from 100% offshore and met the committed SLA’s to the Business stakeholders

2007-03 -

2008-03

Delivery Manager – TATA Consultancy Services, CA, US

Created full-fledged implementation plans for complex projects across multiple technologies

Act as a single point of contact for the customer of the key account and deliver all the Programs in Onshore / Offshore model

Understand the Customer's Business requirements and work closely with the internal team and provide feasible technical solution to the customer to meet their Business needs

Respond to the RFP's floated by the customers and work on the SOW's upon winning the deal.

Create Cost and Effort estimation for any new projects and manage the resource utilization accordingly.

Responsible for managing 150+ resources located both in India and US

Achieved 80:20 Onshore-Offshore ratio with a huge savings to the customer.

2003-12 -

2007-02

Project Manager - TATA Consultancy Services, CT, US

Review the Application's Architecture and Design and provide technical guidance to the team

Develop the applications as per the approved Architecture and design by the customer’s architecture team

Six Sigma Green Belt

Certified

Apttus 201 Admin

Certified

Project and Program

Management

Lean Six Sigma

IT Leadership

Education

Bachelor of Engineering

(Electronics and

Communication)

Thiyagarajar College of

Engineering, Madurai

Execute multiple projects in Offshore-Onshore model working closely with the offshore team to meet the customer requirements.

Work closely with the customers to collect the requirements and own the requirement and impact analysis

Provide the effort and cost estimation to the customers and deploy the resources as per the project need.

Support the users during the User Acceptance testing and work with the Infrastructure team during the deployments

Support the Web team during the performance testing of the application and work on the performance improvement of the application if the performance goes beyond the baseline

Performed detailed assessments of risks to determine constraints and develop mitigation strategies.

Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.

2002-07 -

2003-11

Project Leader - TATA Consultancy Services, Mumbai

Responsible for migrating all the Microsoft applications to Java.

Analyze the requirements and prepare technical and functional documentations for the customer.

Participate in the Unit Acceptance Testing and provide quick turnaround on fixing the identified issues.

Deliver the Application with ZERO security flaw.

Support the users during the User Acceptance testing and work with the Infrastructure team during the deployments.

Migrated the Legacy Client server applications to Web and increased the user productivity by 80%.

Defined responsibilities, duties, and roles of each team member.

2000-09 -

2002-06

Software Engineer - TATA Consultancy Services,

Mumbai

Develop ASP Applications as per the customer provided requirements.

Create Test cases and perform the Unit and Integration testing as per the requirement.

Create user manuals and provide to the customers for the user training.

1999-08 -

2000-08

Developer

Perform impact analysis on the requirements.

Coding and Bug Fixing for Java Application

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