Customer English
Resume:
Ahmad Imad Abdel Aziz
CONTACT
Address:
****, *** ****** ********** ***** 1 at Taft Avenue Malate
Phone:
Email:
***********@*******.***
Languages Spoken:
Arabic - 1st
English - 2nd
Filipino - 3rd
Extracurriculars
Student Council – Secretary
Speech Excellency Reward in both (Arabic and English)
Education:
High School Graduate (2014-2016)
Bachelor of Science in Aeronautical Engineering (2017-2022)
Career Objective
A committed and well-motivated young person who aspires to hold a position where he will be able to interact with customers on a daily basis. Highly articulate & having a clear friendly voice.
SKILLS / EXPERIENCES
CALL CENTER SKILLS ACQUIRED
Dealing with calls in a highly professional manner.
How to act as the first point of telephone contact for a customer.
Handling complaints in a diplomatic way.
Accurately updating customer records with information.
Responding to customers who have special communication needs, such as language difficulties or disabilities.
Answering any queries quickly and efficiently.
Quickly understanding a caller's point of view and to empathize with them.
Able to respond and adapt to the needs of all customers
Quickly processing information.
KEY COMPETENCIES
Excellent verbal and written communication skills in both (Arabic & English).
Ability to work with minimum supervision in a busy environment.
Able to do repetitive tasks accurately over a long period of time.
Working knowledge of MS OFFICE software and spreadsheets.
Achievements
Help to reorganize an entire book collection of the school’s library. This required attention to detail, and helped me gain organizing skills.
Rewarded at Dubai International Holy Quran for the best Arabic Peom and Quran reader.
Received an Excellency in both reading and writing at English.
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