Manager Customer Service

Professional Summary

Skills

Work History

Education

Certifications

DENITA LONG

Pensacola, FL 32514 850-***-**** ************@*****.*** Enthusiastic and personable Hospitality Specialist offering over 30 years of experience and strong record of accomplishment in energizing employees and influencing company operations. Builds teamwork from ground up based on specific objectives.

Mentorship

Providing customer support

Multi-tasker

Self-starter

Hospitality Manager 09/2004 to 09/2019

Ryan's Steakhouse – Pace, FL

Supervised team of 20+ employees, Including but not limited to, Front Lines, Cashiers, Servers, Cooks, Bakers, also helped to resolve issues arising during shifts Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately

Developed and maintained positive customer relations and coordinated with team members to ensure requests and questions were handled appropriately

Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility Corporate Trainer 09/2016 to 09/2019

Ryan's Steakhouse – Pensacola, FL

Coached new managers on store procedures, policies and customer service, bolstering customer retention by 80

%

Monitored employee progress and gave feedback to management and additional training requirements Conducted evaluations and observed employee performance to identify areas of needed improvement Bakery Manager 09/1993 to 09/2004

Ryan's Steakhouse – Pensacola, FL

Managed all baking operations professionally and handled all problems confidently Maintained cleanliness and hygiene in bakery premises Cleaned and maintained kitchen equipment and oven

High School Diploma

Pensacola High School - Pensacola, FL

SafeServ certification: Food Handling

OSHA certification: Food Handling

Contact this candidate