Automotive Service Manager
Resume:
Vincent
Sacks
******@*****.***
LinkedIn Profile
Dedicated leader looking for employment in the automotive field. With interdisciplinary skills in management, service, mechanical, and maintenance.
Skills
• Automotive Diagnostic and Repair
• Management
• Inventory
• Customer Service
• Microsoft Word and Excel
• Customer Satisfaction
• 40 WPM
Experience
APRIL 2019 – AUGUST 2020
Service Manager / Pep Boys, Newport News, VA
Direct, coordinate, and evaluate. Instruct and manage a team of associates. Train and coach on
‘Customer Care Process,’ CVIs, and general operation of store systems. Responsible in store staffing, and ensuring talent is at optimal levels. Monitoring shop productivity, workflow and procedures. Specializing in customer satisfaction programs. Demonstrate and educate staff of policies and procedures. Advise associates, technicians, and customers on tires, parts, and service programs. Responsible for achieving expected sales goals across the service labor, parts, and fleet business. Organize and prioritize and manage time efficiently.
NOVEMBER 2016 – APRIL 2019
Assistant Service Manager / Pep Boys, Collegeville, PA Responsible in assisting the service manager. Assist in any capability to increase the sales while prioritizing customer care and satisfaction. Understand and follow all policies and procedures to all point of sale transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies and purchase for resale parts procurement and vender payment practices. Assist the Service Manager in training and coaching service selling associates, as well as in general operation of store systems. Ready to step into the management roll by direction of the service manager. JUNE 2016 –NOVEMBER 2016
Customer Service Advisor / Pep Boys, Collegeville, PA Firsthand knowledge in contributing to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register. 2
AUGUST 2014 – JUNE 2016
Meat Associate / The Giant Company, Royersford, PA In charge of keeping shelves and cases stocked. Organize displays, ensure cases are stocked with fresh, good quality products. Assist in any way depending on the needs of the store. FEBRUARY 2000 – MARCH 2013
Grounds Worker / County of Riverside Facilities
Management, Riverside, CA
Landscaper, in charge of driving dump trucks or boom trucks. Maintaining the shop by ordering parts and supplies, keeping inventory, fixing and maintaining equipment. Supervising work release trusties and contractors and assisting in any capability. Creating and processing work orders on TRIRIGA, as well as administrative duties, answering phones, emails, setting up appointments, and communicating with vendors.
APRIL 1999 – DECEMBER 1999
Steel Industry Worker/ Rahns Specialty Metals, PA
Recoiled steel sheets into different sizes and weights, forklift driver, and ceiling cranes worker. 1994 – 1998
Gas Attendant and Auto Mechanic / Haines Sunoco,
Royersford, PA
Performed oil changes, break jobs, tune-ups, tires, trouble shooting, answering phones, scheduling, and pumping gas.
Education
NOVEMBER 1998
Associate in Specialized Technology / Lincoln Technical Institute, Philadelphia, PA
Major: Automotive Service Management
JUNE 1997
Certificate, Automotive Repair / Western Center for Technical Studies, Limerick, PA
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