Server/ Busser. POS system trained. Positouch and aloha trained.

Jamie M. Beers

***** ******** **** ***** *******, FL 32828 407-***-**** *****.*****@*****.***

Education

oUniversity of Central Florida, Orlando FL; August 2017

oBachelor of Arts in Business Administration ; Concentration Marketing

o3.2 GPA

oValencia Community College Associate of Arts (AA) General Studies May 2017

oTimber Creek High School high school diploma May 2013

Related Coursework

oStatistics, Algebra, Psychology, Principles of Financial Accounting, Principles of Microeconomics, Principles of Macroeconomics

Technical Skills

oMicrosoft Office

oAdobe Photoshop

oFirst Aid Certified

Core Competencies

oConversational Spanish

oProficient Math Skills

oWorks Well in Groups

oTyping speed of 45 words per minute or more

oSuperior Analytical and organizational skills

oAttention to detail

oExceptional customer and personal service skills

oExcellent verbal and written communication skills

oCash handling

oCredit card handling

oTravelers check handling

Professional Experience

Cheesecake Factory server September 2019-current

Shift leadership role working with other leaders to ensure shifts going smoothly with constant communication with management

Providing guests with one of a kind Quality service and pleasant dining experience

Ensuring all running side works are being completed through out shift and ensuring that closing side works is completed

Ensuring all guests orders are correctly and promptly delivered

Bartender/Alcohol Vendor Universal studios September 2019-November 2019 seasonal position

oUpselling alcoholic beverages

oHaving proper product knowledge ensuring guest satisfaction

oCash and credit card handling

oBuilt rapport with guests through small talk to ensure repeat customers

oPoured beer and pre-made mixed drinks

oBuilt relationships among staff to ensure best business relationships

Server Bahama Breeze September 2018-February 2020

Orlando, FL 407-***-****

oWorking well under pressure in fast paced environment

oConsistently achieved higher guest check averages among full-time servers

oReceived two awards in two national competitions for suggestive upselling

oRecognized as shift captain and team leader supervising fellow staffs work during shifts and ensuring constant communication with management on any issues.

oSkilled at anticipating, identifying and fulfilling guest needs and clarifying special orders.

oExceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation.

oManaged closing duties, including restocking items and reconciliation of cash.

Sales Associate Universal Studios 6ooo Universal blvd August 2016-Current

Orlando, FL 407-***-****

oHandling cash, credit cards, and travelers checks

oStocking all inventory

oProviding guests with exceptional customer service

oReceived award for exceptional customer service

oTaking count of all inventory

oConversational Spanish

oEnsuring guest safety with proper safety protocol

oPreventing fraud and theft following proper fraud prevention protocol

oReceived rewards for detecting counterfeit currency

oReceived rewards for exceptional customer service

oSpecific product knowledge about Harry Potter culture

oWorking well with a vast amount of guests and ensuring speed and efficiency

oPOS system trained

Crew Member McDonald’s November 2014-August 2016

10026 Curry Ford Rd, Orlando, FL 407-***-****

oHandling Cash and Credit cards

oFollowed procedures for safe food preparation, assembly, and presentation

oMastered point-of-service (POS) computer system for automated order taking

oMaintained high standards of customer service during high-volume, fast-paced operations

oResolved complaints promptly and professionally

oTraining new crew members on all closing procedures, proper protocol, POS system, cash and credit card handling, following proper cleaning protocol

oKeeping management apprised of customer concerns

oLeadership roles during supervisors absence as needed

Protocol NCO Air Force JROTC May 2012-June 2013

1001 Avalon park North BLVD, Orlando, FL · 321-***-****

oPlanned and managed social events including ceremonies and dignitary tours

oCoordinated communication and volunteers as parent liaison and corps Person of Contact

oMaintained leadership role of lower ranked cadets

oMaintaining proper appearance standards in uniform

oCommunicating and working with higher level officers to ensure continuity

Ticket Window Operations University of Central Florida May 2012-June 2013

UCF Brighthouse stadium, Orlando, FL · AFJROTC volunteer

oCustomer service

oTicket handling

oID checks to ensure a fun and safe event experience

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