Customer Manager

MIKIYA ROBY

**********@*****.*** 574-***-**** South Bend, IN 46613

Enthusiastic young lady bringing expertise in office support. Excellent ability to build positive rapport with customers, maintain professional appearance and uphold strong public image. Successful in maintaining efficiency and calm in fast paced environments.

Host Bj's Restuarant and Brewhouse - Bloomington, IN 11/2019 - 03/2020 Answered customers' questions about hours, seating, current wait time and other information. Monitored dining area to assess server capacity and accurately estimate wait times. Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.

Stayed on top of server availability and table turnover to make accurate decisions about seating locations. Answered questions about food and order statuses for waiting customers. Cleaned seating area and checked restrooms every 15 minutes. Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.

Sales Associate Five Below Inc. - Mishawaka, IN 03/2018 - 03/2019 Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.

Assisted customers by finding needed items and checking inventory for items at other locations. Used register system to ring up customer purchases, process payments and issue receipts. Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Stocked shelves and supplies and organized displays to focus customer attention on specific items. Observed customer behaviors to identify security threats and escalate concerns to supervisors. Communicated with customers about offerings, including policies, restrictions and refund policies. Scorekeeper and Park Lunch Manager City Of South Bend - Municipal Government - South Bend, IN 01/2015 - 01/2016

Updated league, player and team statistics with data from latest games. Assisted with emergency responses, including calmly informing and instructing audience members. Clarified rules for teams and players, and helped resolve any questions or gameplay issues. Prepared for games by setting up and testing announcing, scorekeeping and board equipment. Explained rules, regulations and league guidelines to players and coaches. Summary

Safe food handling

Conflict and dispute resolution

Effective customer upselling

Communications

Service prioritization

Customer service

Team management

Supervision

Menu memorization

Organization and efficiency

Recordkeeping and bookkeeping

Multitasking ability

Flexible

Data entry

Skills

Experience

Fostered sportsmanship among players and coaches to minimize in-game conflict. Passed out lunches to kids

Cleaned the gym and park

Marian High School Mishawaka, iN 05/2019

High School Diploma

* Honorable Mention for two years in a row for basketball.

* Captain of the varsity team for three years in a row.

* Ranked sixth in the state of Indiana for assist in basketball.

* MVP for defense.

* Highest grade in my English class

* NSHSS Scholarship

Education and Training

Accomplishments

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