Customer Service Manager
Resume:
Angel Cutsforth
Gray, Georgia, 31032
**************@*****.***
Summary
Personable and energetic customer service specialist with 5 years of experience in hospitality. Proactive mindset, dedicated to efficiently completing assignments, while continuously upholding customer satisfaction. Maintained the highest customer service ratings on a continuous basis, exceeding company expectations. Provided a quality experience for diverse cultures and various demographics in large and intimate groups. Extensive understanding of performing in a leadership role.
Education
Medical Center School of Radio logic Technology, Macon, Georgia American Registered Radio logic Technology
Nuclear Medicine Certified
Employment History
Ace Hardware, Gray, GA
Customer Service Representative
Assist customers with purchasing needs. Operate multiple phones lines and POS systems.
Address and resolve customer inquiries and concerns.
Support all departments during high volume periods as needed.
Perform quality customer service whilst adhering to strict company policies and guidelines.
Satterfields, Macon, Georgia
Front House Manager
Catering Manager responsibilities, including scheduling of events, coordinating logistics, staff and menu item set up.
Initial point of contact for all customer related aspects and responsible for generating sales for promotions.
Worked in a fast paced environment with enthusiasm and integrity. The Casserole Shop & Bakery, Macon, Georgia
Front House Manager
Graduated January 1992
July 2020 present
July 2018 – March 2020
January 2017 July 2018
Greeted and served customers, 5 days a week, including many double shifts.
Coordinated front of house staff scheduling. Responsible handling of cash drawer and POS system.
Maintained stocking of product shelves, display case cleanliness and proper item presentation.
Consistently meeting or exceeding monthly sales goals.
Trained new and existing employees to adhere to company standards and quality control. 2
Angel Cutsforth
220 Old Clinton Road Apt. 707
Gray, Georgia, 31032
**************@*****.***
FOJ, Macon, Georgia June 2015 – October 2017
Server
Served customers in an upscale dining environment, managing numerous tables simultaneously, including large volume private parties.
Extensive knowledge of menu and daily specials as well as the drink/wine pairing.
Conducted evening close outs, ensuring customer service exceeded expectations.
Managed the night shift staff and scheduling.
Provided in depth knowledge of food products and ingredients, helping customers avoid food allergies when requested. SurReal Grill, Gray, Georgia
Server
Serviced customers in innovative dining experience.
Interacted with customers in a courteous manner.
Suggested featured menu items and beverages.
Enticed customers with desert options.
References Available Upon Request
May 2014 June 2015
Contact this candidate