Manager Customer Service
Resume:
Michael J. Williams ***** Theme Alley
Orlando, FL 32832
*************@*****.***
EXPERIENCE
AT&T, Orlando, Florida — Network Technician
February 2015 - PRESENT
● Troubleshoot computer software and hardware issues, and make repairs and perform scheduled updates
● Partner with the IT team to ensure that security software is properly installed
● Provide technical support to clients through various channels of communication
● Inspect cable lines to ensure that they are intact and working optimally
● Field questions from customers about software
installation and hardware upgrades
● Activation and setup of satellite, cable, internet, and VoIP equipment.
EuroAsia Products Inc., Orlando, FL —
Shipping Manager/Maintenance
December 2012- January 2014
● Utilize Expensify program to keep record of all
business expenses, packing items for shipment,
verifying the contents of received packages, and
ordering supplies.
Education
Valencia College,
Orlando, Florida
August 2012 - December 2014
A.S Degree Cisco Routing
and Switching
Certifications
● Microcomputer
repair/
installation
● Network Support
Skills
● Troubleshooting
networks and
network devices
● Problem-solving
● Customer Service
● Time
Management
● Proficient with
various word
processing and
presentation
media formats as
well as social
media.
Contact this candidate