Service Representative Customer

Demetrio Almeida Barroso Jr

Orlando, FL, ***** 407-***-**** ***************@*****.***

LinkedIn: https://www.linkedin.com/in/demetrio-almeida-barroso-a4a29171/

Summary

Assembled thorough professional marketing strategies for small and medium size business by designing along with implementing valuable advertising programs to meet desired career goals in the course of face to face/telephone presentations, business contract negotiations and creating annual financial forecasts, built sense of teamwork by encouraging communication through coaching, mentoring and collective problem-solving.

Highlights

• Self-Motivated • Customer Service

• Passionate • Project Management

• Problem-Solver • Team Leadership

• Creative • Quality Assurance

• Detail-Oriented • Adaptable/Flexible

Education

2020 – 2020 Full Stack Development - University of Central Florida

HTML5, CSS, JavaScript, MySQL, MongoDB, ReactJS

2010 – 2012 MICROLINS

Senior Hardware Technician

Recommend, schedule, and perform hardware and peripheral equipment improvements, upgrades, and repairs;

2010 – 2010 University of Fortaleza – UNIFOR

IBM Certified BPM System Administration – Business Process Manager Advanced;

2008 – 2013 University of Fortaleza – UNIFOR

Bachelor of Business Administration

Relevant Certificates: Operation Management, System Dynamics, Global Outsourcing;

Professional Experience

Dish Network – International Customer Service Representative (07/2017 – 4/2020)

Information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment of their services.

Resolving customer issues.

Payments and Billing – accepting payments by a variety of methods, explain charges and credits on the customer’s bill, and resolve complex billing scenarios.

Product Features – assisting customers about many features of the company’s products.

Sales – using a consultative approach to educate and offer existing customers additional products and promote new services.

JumpBikes – Customer Service Representative (07/2018 – 47/2019)

Information resources about the company product, quality, features and troubleshooting questions including suggesting ways for new and existing customers to get the most value and enjoyment of the product.

Resolving customer issues.

Product Features – assisting customers about many features of the company’s products.

Sales – using a consultative approach to educate and offer existing customers additional products and promote new services.

TECNOLAV - CEO (03/2006 - 06/2016)

Company's owner and operation manager.

Responsible for the purchase of raw material products.

Production monitoring and flow of goods.

Accounting, tax and federal taxes.

Suppliers payment.

EVOLUTION JEANS LLC – Account Executive (04/2010 - 06/2014)

In charge of the Administrative and financial sector.

Responsible for all billing system, supplier’s payment control, receiving and issuing purchase and sale invoices, records of customers.

Purchase of raw materials.

In charge of the computer system deployment in the enterprise.

Supervision of warehouse and Inventory of Goods.

Notary public services.

Closing and payroll.

Admission and dismissal of employees.

Banking services of Pouches to banks where the company had accounts.

Improvement

Productivity in accounts payable – Microlins (2010)

Financial mathematics – University of Fortaleza-UNIFOR (2008);

Windows 2000/Office 2000 MS/MS Project – S.O.S. Computers (2012);

Additional Skills

Portuguese – advanced - (reading, writing and speaking) - first language;

English – advanced - (reading, writing and speaking) - Uceda School; 2015 - 2017;

Spanish – intermediate;

Valid Florida’s Commercial Driver License Class "A";

Private Pilot Airplane Certificate (ANAC – BRAZIL).

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