Customer Service Office

Tina Salandra

*** ******** *****, *********, **, M8Z 2G4; 647-***-****; *************@*****.***

OBJECTIVE

To obtain a rewarding position that will enable me to utilize my strengths in customer service, communications and strong organizational skills.

EDUCATION

University of Toronto, Mississauga Campus (1987- 1990)

Bachelor of Arts

Double Major: French / Italian

Minor: Political Science

Michael Power – St. Joseph’s High School, Toronto, Ontario (1987)

Ontario Secondary School Diploma with Honors

WORK EXPERIENCE

Elections Canada (2019)

Role of Registration Officer

Collect and Review Voter Information Cards

Obtain Appropriate Identification from Voters

Update Name and Address on Application Forms for Non-Registered Voters

Inquiry Management Systems, Supervisor (1992-2018)

Lead Generation Supervisor for a Team of 10-15 Employees

Responsible for Handling Over 300 Magazine Titles and Uploading Content to Publication Websites

Provided Excellent Customer Relations Management by Maintaining Strong Client Relationships

Accurate Typing Skills in Maintaining Client Databases by Revising Advertiser and Subscriber Info

Assisted with Client Requests by Making Updates in the Database and Handling Lead Cards

Timely and Ongoing Communication with Co-workers

Liaison with India Office Scheduling Daily Workload and Weekly Projections

Scheduled Daily Work Load for Staff in the Toronto Office

Monitored and Logged Productivity of Staff by Keeping Concise Spreadsheets

Prepared Monthly Invoices by Logging in Various Client Charges

Supervised Staff and Resolved any Discrepancies

Reception Handling Numerous Phone Lines, Logging in Courier Deliveries and Greeting Visitors

Answer Plus, Part- time Telephone Operator (1989)

Responsible for Answering Incoming Calls and Accurately Recording Messages in the Database

Ability to Pay Extreme Attention to Detail

Accurate and Quick Typing Skills

Shoppers Drug Mart, Part-time Cashier/Cosmetic Counter Assistant/Accounts Manager (1984-1990)

Accurately Recorded and Handled Money Transactions

Balanced Tills at the End of Shifts

Assisted in the Stockroom and Shelved Products

Prepared Staff Schedule

Computer Skills

Database Management

Word

Excel

PowerPoint

Internet Research

Outlook

Gmail

VOLUNTEER WORK AND EXTRA-CURRICULAR ACTIVITIES

Active Member of the IMS Charity Organization and Liaison With The Children’s Aid Society and Firefighters Food Drive – Coordinating with the Social Workers, Assisting with Shopping for Goods and Responsible for Delivery of Packages (1992-2018)

Active Parent Volunteer within the School Community Organizing Fun Fairs (1996-2013)

Participant in the Annual Parkinson’s Walk (2006-2012)

Canvassed for the Canadian Cancer Society (2007-2008)

Assisted in the Children’s Aid Tree of Glove Christmas Fundraiser by Delivering Gloves (2007)

Other Qualifications

Certified in Emergency First Aid and CPR (2019)

Fluent in Italian

Intermediate in French

ACHIEVEMENTS

Work Wear Corporation University Scholarship Award to the University of Toronto (1987)

References Available Upon Request

Contact this candidate