Customer Service Executive

ASWIN SANTHOSH V

Email :*.*********@*****.*** Contact No.: 984**-*****

Future Focused’ Leader, driving ‘Service Excellence’ through ‘People’, ‘Process’ and ‘Technology Skills

APAC Payroll management.

Digital Transformation in Operations.

Demonstrated ability to work at a high level of professionalize with ability to communicate, both oral and written, with various level of management.

Strong customer service focus and the ability to build strong relationships at all levels.

Strong ability to multi-task and manage details.

Recruitment & Performance Management.

Key Accomplishments

Digital transformation of EOY, 100% “Paper-Free”.

Driven “First Time Right Every Time” building Checks & Controls in Systems.

Set “SOPs” to ensure Quality in all deliverables. EMPLOYMENT DETAILS

2012-11 – Present Senior Team Leader – ADP India Private Limited Key Result Areas:

Manage, lead, coach and develop Payroll unit supervisors and Payroll team members, providing guidance on workload, priorities, assignments, and performance.

Analysed and reviewed existing practices, recommending and setting up automated imports which significantly decreased errors data entry and processing time.

Proactively review and troubleshoot processes; use Excel to develop additional review capabilities.

Facilitate training and conduct meetings to inform payroll employees of new developments or work procedures.

Interpreted and implemented governmental rules and regulations; researched new payroll regulations.

To manage process and assist with monthly & weekly payroll, ensuring the prompt and accurate payment of all staff in accordance with RTI.

Maintains key relationships with internal stakeholders in Finance and Internal Audit.

Perform special projects as assigned by management.

Work cooperatively and jointly to ensure team provides quality customer service.

Manpower planning for the year, creation of JDs.

Creating Goal sheet templates and ensuring each employee is clearly communicated goals for the year.

Ensuring on-time mid-year reviews.

Facilitating the end of year performance appraisal exercise. Highlights:

1. Client retention through quality service. Manage migrations of acquisitions, mergers, conversions and implementations.

2. Collaborate with executive management teams on strategic planning and objectives for future services. 2010-06 – 2012-11 Payroll Executive – Mafoi Management Solution

Ensured accurate and timely payroll processing and employee payments via home grown payroll system.

Prepare other statutory supplemental exhibits and state specific reporting.

Prepare and submit periodic reports to Regulators on timely manner.

Collaborates with team members to resolve issues and to identify appropriate issues for escalation.

Communicated with clients via phone and email.

Maintained client records and confidentiality.

EDUCATION

MBA - 2012- Madras University, Chennai.

B Sc (Statistics) - 2009- Madras Christian College, Chennai Modules Covered:

Financial Management Course – Loyola- 2011

PERSONAL DETAILS

Languages Known: Tamil, English, Malayalam & Hindi

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