Engineer Customer

CURRICULUM VITAE

VIKASH KUMAR

MIG-*, lalita Nagar

Kolar Road, Bhopal M.P 462042

Mobile: 700*******/846-***-****

Email: ********************@*****.***

Personal

Statement:

A highly experienced and competent IT Support Engineer With Experience in a variety of office based environments. A level head and rational approach to problem solving leads to reliability and fast solution to IT Technical Issues. Ability to explain Procedure in a practical and user friendly way means that many IT Problems can be solved via telephone

EDUCATIONAL CREDENTIALS

B.E Electrical & Electronics Engineer 2016

Mansarovar Institute of Science and Technology (MIST) RGPV UNIVERSITY BHOPAL,7.64/10 CGPA

12th 2012

R.N.S.COLLAGEROHTAS( BIHAR BOARD), 55.20%

10th 2010

K.H SCHOOL BHOJPUR( BIHAR BOARD) 47%

INDUSTRIAL

TRAINING

Company name : CROMPTON GREAVES MANDIDEEP,BHOPAL

Duration :30 DAYS

Training Title: Transformers testing.

MAJOR PROJECT

Project Title: Password based circuit breaker

MINOR PROJECT

Project title : Speed control of DC motor

Summary – Total Experience 4 year’s

• Competent and committed Hardware and Software with 4 Years of experience.

• Experience in Servicing and maintenance to overall hardware and networking devices such as System, Server, Router, Network Switch, Printer, Scanner, assets management, online support management/Remote management, data backup and more...

• Worked installation and troubleshooting on Windows server and Linux on base level.

• Responsible for accessing and managing data for performing complex queries and analysis of customer call log details.

• Experienced in creating call log report, call closure report and assets report of S/W and H/W in Excel and PDF.

• A consistent track record of successfully handled customer’s calls/problems and resolved that within time to time.

• Good Inter-personal & communication skills with experience in interacting with customers, multiple user groups and managing teams. Ability to work in a fast paced environment and under deadlines.

Work Experience:

Quess Corporation limited. I have worked as an Engineer – Customer Services in Quess Corporation limited. At Xiaomi (MI) maintains and support location in Madhya Pradesh Bhopal since 1 FEB 2019 to till date as Engineer.

Inspirisys Solution Limited. (Formerly known as Accelfrontline Global It services) I have worked as an Engineer – Customer Services in Inspirisys Solution Limited. At LIC& OICL, BSNL, SBI, SIB FEDERAL BANK, UTCL, MPCTD, etc.Projects maintain and support location in Madhya Pradesh

& Chhattisgarh since18 October 2016 to 31January 2019as System Admin (Engineer – Customer Services). Bhopal M.P

Technical Skills:

Tools : MS Office – Excel; PowerPoint; Word; Outlook: MacAfee AV Operating Systems : Windows 7/8/8.1/10&Windows XP

Current Project Experience:

Company : Quess Corporation limited

Client : Xiaomi (MI)

Duration : 1 FEB 2019 to till date as Engineer

Role : System Admin (Engineer – Customer Services) Previous Project Experience:

Company : Inspirisys Solution Limited. (Formerly known as Accel Frontline.) Client : LIC & OICL, BSNL, SBI,SIB FEDERAL BANK,UTCL,MPCTD,etc Duration : 18 October 2016 to 31January 2019

Role : System Admin (Engineer – Customer Services) Company : Inspirisys Solution Limited. (Formerly known as Accelfrontline ltd.) Client : LIC & OICL, BSNL, SBI, SIB FEDERAL BANK, UTCL, MPCTD, etc. Duration : 18 October 2016 to 31January 2019

Role : System Admin (Engineer – Customer Services) Roles and Responsibilities:

As a part of Hardware and Networking field I was working on OICL (Oriental Insurance Corporation Ltd.) customer project. Which have almost 85 offices across MP. I am handling and resolving all the user’s problems related to techno system (H/W and N/W) through remote access, telephonic guided to user and align an engineer to visit physically at branch to resolve the customer’s problem on priority. After that I am relocated to the SBI (State bank of India) customer project. Here I am handling and resolving all the user’s problems related to techno system (H/W, S/W, N/W,) Industrial PC’s and maintain all the software which is using in SBI). At this project I have learned various things which are also related to my Profile.

Hardware and Software Management

• Responsible for IT Asset management like Software asset management and Hardware asset management.

• Create/Update Hardware and Software asset database with configuration details

(Serial number, Model Number, License value, Part Code, FRU Code, Asset code).

• Records manage all installation of new machines, movement within site/locations and changes in configuration.

• Network Structuring, Cable Implementation and sharing the resources to all network enabled device.

Backup Management

• Responsible For Backup of User Data, E-Mails Backup on Daily & Need Basis with Due Approval.

• Configuration Disk formatting, Disk Quota, Backup and Restoring.

Online Support

• Online support to branch Offices through MSTSC, Amy Admin, Team Viewer, VNC and Tight VNC.

• Guided to user through the telephone for their technical problem.

Mail Management

• Configure and Troubleshoot MS Outlook, Windows Live mail and Office 365.

• Troubleshoot the issues and manage the backup of E-mails and Settings.

Computer Proficiency

Technical Skills

• Responsible For Repairing and Maintenance of Over All Computer, UPS, Laptop, Scanner, Printer, All in One Printer, Network Printer, Switches and Routers.

• Installation, configuration and maintenance, Microsoft 2000, XP Professional, Windows7, Windows 8 + 8.1 and Windows 10.

• Managing Files & Folders, Compression, Sharing, Access & Permission.

• Knowledge of C Panel and Computer Management.

• Installation, configuration and maintenance of Industrial PC’s.

• Knowledge of Maintenance, Assembling and troubleshooting of PCs, Printer, Scanner and Laptops.

• Troubleshooting of MBD, HDD, RAM, Network Switch SMPS and Industrial PC’s.

Server Skills

• Installation & Configuration knowledge of windows Server 2008 R1 & R2 server and also its services.

• Creating and troubleshooting FTP and managing.

• Basic knowledge of Linux command.

• Active Directory, Domain Controller and More

• CentOS Machine Installation and Configuration.

• Installing, Testing and Troubleshooting LAN and WAN Networks (Router and Switch).

• Mounting and Cabling CISCO devices.

• Identify The Appropriate Media, Cables, Port And Connectors.

• Connecting multiple computers.

• Knowledge of LAN, WAN, TCP-IP and OSI Model.

• Routing and Routed

• VPN Connectivity, Firewall Installation

• Knowledge of Public and Private IP, Subletting

•

PM activity

• Knowledge of PM activity of PC, Router and Switch, Workstation, Compute server, File server, NAS and More.

Monitoring

• Monitoring Server Room, Maintain Temp.,

• Report to Warranty Management Team to identify, analyze, and correct hazards to Prevent a future re-occurrence.

• On Routine basic Generate Be larch report for System Analysis.

Ticketing Tool’s

• Log call and call closed in ICSMS and Sapphire tools.

• Align Engineer for attending call/PM on time to time without getting delay.

Software and Application management

• Managing the Software and Applications which is using by the customers/project.

• JAVA, JDK, Eclipse and Other Application Installation.

Antivirus Support

• Symantec endpoint protection

• McAfee Antivirus

PERSONAL DETAILS

FATHER’S NAME

Mr.DASHRATH PRASAD

PERMANENT

ADDRESS

VILL-Katar,PO-Hasan Bazar,PS-Piro,DIST-Bhojpur,State-Bihar,802204 PRESENT ADDRESS

MIG-3,lalita Nagar,Kolar Road, Bhopal M.P 462042

DATE OF BIRTH

08-04-1992

LANGUAGE KNOWN

ENGLISH, HINDI

UNMARRIED

NATIONALITY

INDIAN

DECLARATION

I do hereby declare that the above information given by me is true to the best of my knowledge.

Place: Bhopal VIKASH KUMAR

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