Engineer Desktop Support
Resume:
Dhameemul Ansari M
Contact: 058*******
Location: Karama, Dubai
Email: ******.*****@*****.***
Objective:
IT Support Engineer with over 10 years’ experience (which comprises of 4 years in UAE and 6 years in India) supporting multi-platform computer software/hardware, networks, servers, and peripherals. Able to communicate effectively with all levels of management and staff. Proficient analytical and logical troubleshooting skills as well as able to assess and recommend solutions that facilitate IT business processes.
Technical Skills:
Server Operating Systems
:
Microsoft server 2012, 2008 R2, 2003, VMware ESXi, Hyper-V
Operating Systems
:
Windows 7 & 8.1,10, Windows Vista, Linux, Ubuntu, Red hat, MAC OS.
Servers Roles
:
Active Directory, FTP, DNS, DHCP, SCCM
Ticketing Tool
:
IIS, WDS, WSUS, Hyper-V
Service Now
Networking/Security
:
CISCO Routers, Checkpoint firewall, SonicWALL, Switches, and VPN.
Anti-Virus Software
:
Kaspersky Endpoint security, System Centre End point Protection
Remote services
: Windows terminal server, Team viewer, VNC, Any Desk.
Email Client
:
Microsoft Outlook 2016, 2013, 2010 & 2007, Office 365
Management
:
Asset Management, Incident Management, Vendor Management
Microsoft Applications : O365, Skype for Business, Microsoft Teams, OneDrive, Intune
PROFESSIONAL EXPERIENCE:
MAG GROUP HOLDING – DIFC, Dubai
IT Network Engineer Feb 2020- Present
ROLES & RESPONSIBILITIES:
Setting up SonicWALL firewall and other network devices and creating VLANs.
Troubleshooting and resolving issues related to windows servers and Networking Devices.
Acts as the liaison with vendors to repair or replace hardware.
Ensure Networking and connecting computers within the same organization to enhance communication.
Working with vendors to resolve technical problems with computing equipment’s and software.
Providing IT support services both software and Hardware.
Installation and administration of windows servers, Office 365 and Citrix servers.
Confer with staffs, users, and management to establish requirements for new systems or modifications.
Configuring and Maintaining Panasonic KX-TDA PBX Telephonic system, and manage extensions.
Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers,
and mobile Devices, phones and telecommunications equipment.
Checking and making request for IT hardware, software & consumables.
Perform installs, moves, add, and change (iMac) activities, as well as Data backup and restorations.
Installation, Configuration and troubleshooting of different server Like FTP, DNS, DHCP.
Active Directory related troubleshooting. User ID Creation & Deletion.
INNOMINDS SOFTWARE PVT LTD – CHENNAI, INDIA
QUALCOMM INDIA PVT LTD (CLIENT)
Senior IT Support Engineer Sep 2017- Dec 2019
ROLES & RESPONSIBILITIES:
Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers,
and mobile Devices, phones and telecommunications equipment.
Supports and maintains Personal Computer (PC) operations including the diagnosis of hardware or software failure. Maintains hardware and software in compliance with corporate standards.
Acts as the liaison with vendors to repair or replace hardware.
Installation and Configuration & troubleshooting Windows & Linux Operating System.
Highly experienced working on ticketing system Service Now: ITSM ticketing system to record and maintain issues in a timely manner and within the Service Level Agreement (SLA). Provide it hardware, software and networking level 3 support to end users.
Asset allocation/Deallocation tracking of the assets
Make sure the IT Asset management process & policies are up to date according to the ITIL
Guidelines.
Manage new user onboarding training and off boarding including accounts creation and security access levels.
Support Hardware asset audit and verification activities by analyzing results and identifying appropriate
Actions.
Responsible for domain migration activity & mailbox migration and configuration in Outlook.
Installation, Configuration and troubleshooting of different server Like FTP, DNS, DHCP.
Installation and Configuration of Windows 2008 Server & Windows 2012 Server.
Active Directory related troubleshooting. User ID Creation & Deletion.
Configuring Cisco VOIP Desk phones using Cisco VOIP Server.
Create, update and maintain document workflows, user resources, and IT processes. Enforced IT policies including security, email, accounts, passwords, and compliance
PLEASANT DAYS HOTEL & RESORT -CHENNAI, INDIA
IT Executive Feb 2016-Sep 2017
ROLES & RESPONSIBILITIES:
Administer, manage and support the IT infrastructure properties of Pleasant Days Resort and the corporate office.
Train end users on proper care and use of IT Equipment and systems.
Maintain an up to date inventory of hardware and software installed in the hotel (deployed and in store)
Prepare a weekly report of all IT related activities
Ensure that the hotel Servers & Client systems both hardware and software, Network equipment and broad band system are fully accounted for, properly maintained and reliable.
Administer, monitor & troubleshoot Windows /2008/2012 R2 server Active directory, GPOs, DNS, DHCP, File & Print server, IIS (web server), FTP, NAT, and Office 365 Mail server.
Configuring Outlook & taking regular backup of users Emails and files
Responsible for installing, configuring, and maintaining personal computers, servers, software support, Ethernet networks and network cabling, termination, connectivity, manage internet connections, Wi-Fi system, VPN, handle new projects.
Perform upgrades and installation of software’s, drivers, hardware, network devices, essential desktop/network troubleshooting, IT support to users, remote desktop support and data backup.
Assist hotel staffs in any desktop, laptop, and computer peripheral troubleshooting
Attend IT related guest request and complaints.
Configure, maintain and support the Hotel management software and outlet’s POS software & Hardware.
Implemented centralized Wi-Fi Aps and managed Internet connections with different access plans.
Maintain an up to date inventory of hardware and software installed in the hotel.
Create & manage user accounts, groups and permissions in Hotel PMS.
Create & Manage user mailboxes and sync them with email clients.
Ensure the physical and logical security of IT system and anti-virus updates.
Experience in UAE:
ALYASRA FASHION GENERAL TRADING LLC –DUBAI
IT support Engineer May 2015-Dec 2015
SKYLOG INTERNATIONAL COMMUNICATION NETWORK LLC-DUBAI
Client (Etisalat- Dubai)
IT Support Engineer Mar 2013 –May 2015
INEVITE TECHNOLOGIES-TRIVANDRUM, INDIA
Customer Support Service Engineer Jan 2010 –Feb 2012
EDUCATION:
Diploma : Information Technology-2003to2006 (78%) first class with honors
Institution : Aalim Muhammad Saleh Polytechnic College, Avadi, Chennai
CERTIFICATION:
MCP –Microsoft Certified Professional (F802-5780)
MCSA –Microsoft Certified Solutions Associate(F799-0211)
COURSES:
MCSE –Microsoft Certified Solutions Expert (Server 2012)
CCNA –Cisco Certified Network Administrator
Checkpoint Firewall GAIA
VMware 6.5
MORE ABOUT MYSELF:
Father Name
:
Mr. A. Mohammed Sulthan
Date of Birth
:
20.5.1986
Sex
:
Male
Nationality
:
Indian
Religion
:
Muslim
Marital Status
:
Married (2 Children’s)
Passport No
:
P7922806
Languages known
:
English, Tamil, Malayalam, Hindi
DECLARATION:
I do hereby declare that the information given above is true to the best of my knowledge.
Date:
Place Signature
Contact this candidate