Manager Customer Service

JASON BIHN

· www.linkedin.com/in/jasonbihn***

· (M) 631-***-****

*********@*****.*** · 11 Cheryl Lane Patchogue, NY 11772

PROFILE

Ambitious, Manager with experience overseeing and developing successful teams. Developed, and facilitated multiple client relationships. Driven to learn, exceed business objectives, and solve arising issues as a team member or individual. Collaborative and decisive with proven ability to initiate new client relationships. Strategic thinker with analytic and interpersonal skills.

EDUCATION

2020-2020 Certificate in Product Management, Cornell University

2016- 2019 BS IN SCIENCE and TECHNOLOGY, FARMINGDALE STATE UNIVERSITY, GPA: 3.2

2015- 2016 BIOLOGY, DOWLING COLLEGE

AREAS OF EXPERTISE

Customer Success, Strategy, Sales & Marketing, Compiling Status Reports, Cross Functional Team, Partner Relationship, Management, Business Analytics, Excel,

SOFTWARE/TECHNOLOGY

Microsoft office, and customer success/support tools

PERSONAL SKILLS

Leadership, Time Management, Collaboration, Communication, Decision Making, Customer Relations

INTERESTS

Sports & Health Enthusiast

EXPERIENCE:

2019-Present · Customer Service Manager, truMedic, Kings Park, NY

• Oversee and motivate the department comprised of Supervisors and Customer Service Representatives

• Diffuse escalated situations

• Request and approve freight and service quotes

• Monitor rep calls with customers and provide feedback for improvement

• Interview candidates

• Hire and assist in the training of new hires

2016 – 2019 · Patient Success Manager, Inspire Physical Therapy, Ronkonkoma, NY

·Successfully guide patients through the recovery process of their current injuries

·Instructed patients through critical stretches and exercises

·Led patients through home training programs resulting in continued recovery and injury prevention

·Resolved patients concerns and pain issues by changing their therapy

·Continued follow up with patients by regular emails and calls to keep a consistent and strong relationship

2015 – 2016 · Technical Assistant, Morris Warehouse, Bellport, NY

·Manage the fulfillment of packages

·Implemented an organizational system for the warehouse

·Maintain packing and product quality by implementing incoming quality checks

·Improved loading and unloading process of trucks to ensure pristine quality of goods

ACHIEVEMENTS

·Scholar Athlete: Recipient of the top-student athlete award for outstanding achievement in academics and athletics

·National Honor Society: Excelled in academics and demonstrated remarkable character in leadership and service

·Charitable- Coach and mentor at youth basketball camp, raised money and awareness for local charities through participation of “Stick it to Cancer” floor hockey tournament, ALS Walk, soup kitchens, & food drives

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