Data Analyst Service Representative

Fredy A. Orozco

Phone 813-***-****

Email: forozcolalinde @gmail.com

SUMMARY

Recent college graduate with a degree in Information Technology. Highly motivated in teamwork, and detail oriented professional with experience in analysis and resolution of compliance and control. Training tasks assigned in order to coach new employees. Also, experience in IT security compliance and 3 years of experience in customer service. Technical support for different computer platforms. Full bilingual English-Spanish. Knowledge on Windows Server 2019, Phyton, and SQL Server. Advanced skills on MS Office Suite (Power Point, Excel, Word)

EXPERIENCE

Wipro October 2019-Sept. 2020

Bilingual Customer Service Representative

Take ownership and initiative to complete necessary research and caller follow up or direct the caller to the appropriate department for resolution

Delivers what is promised in line with the caller’s expectations

Responsible for achieving individual key performance indicators whilst maintaining appropriate operational risk control and

compliance in all activities

Compile and process caller information

Citibank-AML (Anti Money Laundering) LATAM Department Nov 2016 – August 2018

AML Operations Data Analyst

Analyzed alerts and investigated transactional activities to detect any suspicions of money

laundering or terrorist financing activity

Investigated and performed 1st level analysis to detect any suspicions of money laundering or terrorist

financing activity

Conducted searches, gather data and record evidence from Citi internal systems, the internet,

commercial databases and enquiry with business or Compliance contacts within Citi

Handled different Citi applications such as, Actimize, Mantas, Global Interdict, SaNS, SQL, Core, KYC

Projects: Developing software tools in order to control the production of cases within AML department.

Carnival Cruise Lines June 2015 – August 2015

Security Compliance Internship

●Created reports through MS Excel, to discover gaps into internal IT security policies and procedures. (Creating Pivot tables and using several MS Excel functions).

●Handled different Excel functions.

●Granted-removed access to different information systems for Carnival employees- (Q Term-US, Active Directory)

●Validated and evaluated Carnival internal security policies and procedures with PCI-DSS.

●Created, resolved, and closed security tickets through SNAP Service Now system.

EDUCATION

2020 Florida International University, Online program.

3rd year Bachelor of Arts B.A. Psychology

2020 Florida International University, Miami, Fl.

Bachelor of Science Degree B.S. Information Technology IT

2012 Hillsborough Community College, Tampa, Fl.

English for Academic Purposes-Full time student

COURSES

Network+, Security+ -New Horizons Learning Center, August 2018

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