Service Representative Customer
Resume:
Tina Brothers
Kissimmee, FL 34741
***********@***.***
Personal Profile
Extremely dedicated and highly motivated information technology specialist.
Education
American Public University - Online
Bachelor of Science in Information Technology - 2019
John Tyler Community College – Richmond, VA
Associate of Arts - 2013
Work Experience
United Health Call Center - August 2016-Present
Troubleshooting web and mobile applications
Answer phones and help the members with issues that might arise with their prescription medications
Order medications for members via the mail order system
Walt Disney World – 2014-2016
Magic Kingdom–Quick-Service
Managed Money of Cash Registers
Greeted guests
Universal Studios – Attractions - 2015-2016
Greeted guests and Situated guests on ride vehicles
Make sure safety procedures are followed
Amazon Fulfillment Center – 2012-2014
Picked and Packed orders for customers
Worked on solving problems with customer orders
Walt Disney World College Program – 2011-2012
Epcot and Magic Kingdom Quick Service
Managed money of cash registers
Greeted Guests
Served Food to Guests
Harvey’s Smokehouse BBQ – 2009-2010
Cashier/Server
Catered parties
Prepared food in the kitchen
In A Rush Pizzeria – 2006-2008
Cashier/Server
Responsible for the handling of money
Miami Dade College – 2005-2006
Community Service Representative
Scheduled and organized meetings
Worked with a variety of computer programs
Helped students with their community service hours and activities
Set up presentations
Mount Sinai Hospital – 2001
Volunteer in coding department
Worked with a variety of computer programs
Organized and filed medical records
Achievements and Activities
Regularly received recognition and awards for exceeding expectations in multiple positions including outstanding employee of the year
Skills
Can speak some Spanish
18 years customer service experience
Healthcare experience
Skilled in networking
Troubleshooting
Programming – Python, HTML, and JavaScript
Computer hardware & software
Active Directory
System Design
How to handle security threats
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