Customer Service Sales

Suffolk, ***** RAVEENA CHINAPEN 631-***-****

***************@*****.***

EMPLOYMENT HISTORY

Responsibilities- Customer Service, Scheduling, HR Rep, Accounting (Bookkeeping), Managing, ordering, excel sheets

Accomplishments-

- Moving up in the company quickly.

- Trained and was successful in having 10 assistants under me promoted.

- As the front end manager was able to be handed all responsibility for Human Resources and also given HR rep title.

02/2016 - Present Front End Team Leader Best Market Cashier, customer service, organizing.

Seasonal Job for the holiday.

09/2017 - 11/2017 Sales Associate Forever 21

Responsibilities

- Opening and closing of store including starting registers and all open and closing paperwork.

- Managed and trained a staff from 12-25 associates.

- All visual updates, anything from flow, wall and or window updates weekly.

- To achieve all sales goals both personal and store. Individual and store goals included dollar amount, shoe care and handbag %.

- To keep a high level of customer service to increase sales and to prevent loss. Accomplishments

- Trained all associates on a succession plan which resulted in multiple associates getting promoted into management roles.

- Succeeded in helping store achieve all sales goals each year up to +30%

- Aided in reducing shrink from over 4% to a .36% in first year and stayed on that trend.

- Assisted in multiple new store openings and renovations throughout the company. 11/2014 - 02/2016 Key holder Aldo

EDUCATION HISTORY

Graduated from Suffolk Community College, earned my Associates Degree in General Studies, Liberal Arts. 12/2019 Suffolk County Community College General Studies, Associate Degree

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