Personal assistant

KALU,UdeTheresaNnenna

Phone:+***(*)806-***-****,090********

Email:*****************@*****.***.

Address:plot3wilmotpointoffAhmaduBeloway,VictoriaIsland,Lagos PERSONALPROFILE

Ambitious,goaloriented,andconfidentgraduatewhoisabletoworkcloselywith variousstakeholderstoensureatimelyandefficientrecruitmentprocessinanyHR department.

Possessexcelentcommunicationskilsandalwaysstriveforexcelenceand precisionataltimesthroughcontinuouscapacitydevelopmentandhardwork, attaining professionalproficiency and distinction,and targets in a dynamic organization.

prioritises and manages multiple activities effectively,organising tasks efficiently,abletoworkeffectivelyinanuncertainandrapidlychanging environment.

Abilitytodirectmyaccomplishmentstowardorganizationalobjectivesand showappropriatesupporttootherteammemberstohelpthemgetthejob done.

ACADEMICQUALIFICATIONS

HumanResourcesManagement

MichealOkparaUniversityOfAgricultureUmudike 2013-2017

(Secondclassdivision)

DivinegracecomprehensiveHighSchool 2006-2011

FumilayoInternationalschool 2001-2006

WORKEXPERIENCE

January2020tilJune2020

Customerservicerepresentative,Onwumahautosandlogistics. Responsibilities

takingofbothincomingandoutgoingcals

Ensureclientssatisfactionbyprovidingprofessionalcustomersupport.

Managementofclientsdeliveryorders.

Providingstandardcustomerservicebyrespondingtoclients’needs.

Documentandreportclients’deliveryorders,complaintsandfeedbacktoimprove theclients’experience.andthegrowthofthecompany.

Answeralquestionsconcerningthecompanytobothexistingandpotentialclients. NationalYouthServiceCorps-July2018-June2019

AdministrativeOfficer

Ministryoflocalgovernmentandchieftaincyaffairs,akwaibom. Responsibilities

Documentationofstaffsinformation.

wasactivelyinvolvedinrecruitmentbypreparingjobdescriptions,postingadsand managingthehiringprocess.

PreparationofleaveroastersandSendingoutofleaveletterstotheofficeofthe permanentsecretary

handlingofpromotiondocumentsandwasfulyinvolvedinpromotionprocess.

Writingandforwardingofretirementandpensionletterstotheofficeof establishment.

monitoringstaffperformanceandattendance.

negotiatingsalaries,contractsworkingconditionsorredundancypackageswith staffandrepresentatives.

November2017-May2018

Secretary/FrontDeskOfficer,BlessingGraphicsandDesigns Responsibilities&Achievements

Firstcontactofcompanyforanyguestandansweredquestionsandaddressedcomplaints: Attained95%customersatisfactionlevelbasedonthefeedbackforms Prepareoutgoingmailbydraftingcorrespondence,securingparcelsetc.Handled massiveemailsandpostalcorrespondencewithlessthan1%error Responsibleforalinandoutgoingcommunications.Improvedcalprocessingtime throughtheimplementationofaquickandsemi-automatedcalforwardingmechanism Takeupotherdutiesasassigned(travelarrangements,schedulesetc.) HRSKILLSACQUIREDWHILSTSTUDYINGANDWORKINGPERIOD

Abilitytoformworkingrelationshipswithpeopleatallevels

Meticulousattentiontodetailandeffectiveorganizationskils.

Strongcommunicationandinterpersonalskil.

Negotiationskilsandbeingabletohandlecomplexinformation. CERTIFICATE

Health,safety&environmentLevel1-3(2018)

Skilsandcompetency

Substantialexperienceinmonitoringvariousactivitiesinhighriskindustries

ExcelentknowledgeofvariousEHSprinciplesandregulations.

ImmenseknowledgeofHealth,SafetyandEnvironmentalregulations.

Abilitytoprepareauditreportsforpreventativemaintenance.

Abilitytomaintainconfidentialityofaldata.

FamiliarityofmanufacturingprocessesofFMCGindustry. LANGUAGEANDSKILLS

EnglishLanguageandIgboLanguage

ProficientintheuseofMicrosoftoffice(word,Excelandpowerpoint). REFERENCES

MrsM.N.Ekeinde

AssistantDirector,Administrativedepartment

NigerianInstituteforOceanographyand

MarineResearch,

080********

P.M.B.12729,VictoriaIsland

Lagos.

MrAzikechimezie[MD]

AgranrianMulti-businessLimited,

No64Fajuyi,Adamasingba,EkotedoDugbe,Ibadan.

Oyostate.

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