Sales Social Media
Resume:
Deerfield Beach - FL
*********@*******.***
Thiago Novo
PROFILE
Client Relationship Management with 17+ years of experience in Sales & Marketing, including International market - LATAM. Sales management, e-commerce management, demand forecast, market and KPI’s analysis, leverage brands, creating strategy, deploying actions to achieve expected results in Pharmaceutical, Technology, Events, Sports, Hospitality and Consumer Goods industries.
Languages: English, Portuguese and Spanish.
Proficient in MS Office, SAP, SalesForce and all new softwares and technologies. Customer Oriented - Turning Plans in Action - Bring Results - Team Oriented EXPERIENCE
Bavi LLC, Lehigh Valley - PA
Hospitality Industry - Sales & Marketing Management Sep 2016 - Jul 2020
● Customer Retention, e-commerce, Brand Management, Training & Development, Sales Growth Strategy, Team Management and Marketing Strategies. Fast sales growth: +20% (2017), +8% (2018) and +25% (2019). These results come from a well planned business plan that leverages sales and streamline processes to achieve our goals, such as: improve customer satisfaction (understand customers needed), customer oriented and profitable business.
Deploying specific market software and e-commerce, it was possible to create KPI’s to manage and plan sales, marketing and customer relationships. Digital Marketing & Social Media strategy was the success key to achieve our goals.
Da Terrinha Alimentos, Newark - NJ
Food Industry - Project & Consulting Management
Oct 2018 - Dec 2019
● Marketing Strategy, Market Positioning, e-commerce, Trade Marketing, Exportation Planning, Logistic Coordination, US/Canada Compliance, Certifications, Brokers Relationship, Distribution Management, DSD Partnership, Retail Negotiation and Data Management. Project Management and Consulting Service for Da Terrinha Alimentos the Brazilian Industry leader of Tapioca Market, for sales growing in the USA and Canada.
The goal in this 1 year project was to support Da Terrinha Alimentos with market information and logistics. Creating a single communication for the whole sales process, starting with the logistics to export the goods from Brazil to the USA, coordinating the distribution steps to the retails and applying the sales, marketing and trade marketing strategies to the consumers. Greenlight Technologies, Flemington - NJ
Software industry - Regional Manager LATAM
Apr 2013 - Nov 2016
● SaaS Sales & Marketing Management for LATAM Market
● Channel Management and Partner Relationship Management
● Sales Team Management
● Account Management - C-Level Sales
Greenlight Technologies is a SAP Gold Partner, being our product sold through SAP Sales Team. As a Regional Manager, my goal was to deploy the business plan strategies and training to the SAP Sales Team in each LATAM country. C-Level Customer relationship to support the SAP Pre-Sales and SAP Sales Reps. Pfizer, Brazil
Pharmaceutical Industry - Sales Consultant
May 2003 - Jul 2011
● Pharmaceutical Sales Rep for Institutional, Primary Care, Retail and Governmental
● Therapeutic categories: Cardiovascular, Endocrine, Geriatrics, Infectious Disease, Neurology, Oncology, Pain Management, Pediatrics, Psychiatry, Pneumology, Trauma medicine, Vascular.
● One year as HR Training & Development.
EDUCATION
FGV - Fundação Getúlio Vargas
Master of Business Administration, Sales Management - MBA Jan 2007 - Dec 2008, São Paulo - Brazil
UNIB - Universidade Ibirapuera
Bachelor of Business Administration (B.B.A.)
Jan 2002 - Dec 2005, São Paulo - Brazil
Raritan Valley Community College
Strategic Marketing Certificate Program (SMCP)
Jan 2013 - Mar 2013, Bridgewater, NJ - USA
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