Customer Service Lean Six

Angele Abi Yaghi

******@***.*** - Phone: 940-***-**** – linkedin.com/in/angele3/

Professional Profile I am looking for full time opportunities in Supply Chain Management, in areas related with order fulfillment, planning, replenishment, forecasting, or logistics. Interested in continuous improvement, optimization, data analysis, and/or inventory control.

Academic Background MBA in Logistics and Supply Chain Management TX, U.S.A. University of North Texas GPA: 4.0 May 2020

Bachelor of Industrial Engineering Bogotá, Colombia Universidad de los Andes GPA: 3.7 Jun 2015

Languages: Spanish (Native) - English (Advanced) - French (Intermediate) Technical skills: Data Analytics, Statistical, Modeling and Simulation Software: Advanced Excel, Macros - Visual Basic

(VBA), Microsoft Access, Tableau, SPSS, Xpress, iThink, Vensim, Arena Software, Minitab Statistical Software, Crystal Ball, STATA, ERP experience (SAP and QAD), and training in Lean Six Sigma. Professional Experience Data Management Student Assistant – University of North Texas May 2019 – Mar 2020 Analyzed data and data entries. Updated the database. Created and managed comparative and evaluative data processes. Assisted in other duties as assigned, including prospect research projects as needed. Private Labels Coordinator - AzulK S.A. Mar 2016 – Jul 2018 Monitored and controlled efficiency and fulfillment in the delivery of private label orders, serving as a liaison between purchasing, production, distribution and customers (retailers).

• Supervised the correct flow of physical product and information regarding private labels: Planned and scheduled to achieve on-time order delivery by supporting logistics area with the assignment and correct distribution of the products nationwide, and provided order delivery commitment dates to retailers.

• Coordinated with purchasing, production and distribution for manufacturing and delivery of orders of private labels, to ensure fulfillment and avoid stockouts. Exposed to Sales and Operations Planning (S&OP).

• Identified and analyzed root causes, problems and possible solutions to avoid stockouts: Updated a report of stockouts from all the brands of the company, and identified their value and causes. Created reports that allowed the COO and the managers to make accurate and convenient decisions to solve internal problems. Achievements: Increased customer service level above 3% and decreased stockouts above 50%. Supervisor - Parrillas Steak House Aug 2015 – Feb 2016

• Directed and supervised the daily restaurant’s operation, ensuring high quality and standards in the customer service.

• Managed inventory control, organized the staff and monitored table turnover and food presentation.

• Designed and programmed the restaurant’s billing system Achievements: Fastest service due to billing system improvement Decreased food wastes by 8% due to expiration dates and portions standardization. Lean Construction Intern - Cusezar S.A Jan 2014 – Jul 2014 Monitored the construction plan and controlled optimal execution, by applying the Lean Construction methodology for the first time in the company, resulting in increased productivity. Implemented Project Management techniques.

• Guaranteed the proper flow of materials, to follow the execution of activities according to the construction program.

• Reduced the losses that affected the productivity of the construction projects, through time and layout studies.

• Collaborated in short and medium term planning, which considered: the identification of problems and implementation of solutions in real time, the vision of the project and identification of constraints, risks and possible impacts in the execution of the projects, and the allocation and proper utilization of the available resources.

• Monitored indicators and proposed actions to achieve the established goals. Achievements: Decreased delays in construction project’s completion by over 5%. Scholarships: Mary D. Walsh Endowed Scholarship 2019 - 2020 Organizations

(WIB) - Women in Business Jan 2020 - Present

(ISM) - Institute for Supply Management Sep 2019 - Present

(LogSA) - Logistics Student Association Jan 2019 – May 2020

(ALPFA) - Association of Latino Professionals for America Aug 2018 - Jan 2019 Community Service: Community Laundry Service and Nursing Home Hobbies: Pilates – Yoga – Tennis – Gardening – Painting

Contact this candidate