General Manager

Zackary A. Albawyha

Summerville, SC 415-***-****

************@*****.***

www.linkedin.com/in/zackaryalbawyha

A highly organized, dependable, and dynamic manager with over 10 years of project/general management and employee/client relations experience. An exceeding diverse employment background spanning across multiple fields and industries, contributes to a high level of competence in the areas of strategic project planning, goal assessment, and team communication. Actively seeking for a role in management to apply a vast skillset in the areas of goal collaboration, performance improvement, employee coaching, and project efficiency and execution. Core Qualifications

• Project Planning & Scheduling

• Budgeting & Resource Allocation

• Estimating & Proposal Writing

• Human Resources

• Skilled Communication & Negotiating

• Client Relations Management

• Critical Thinking & Decision Making

• Process Analyses and Improvement

• Quality Assurance & Support

• Composed Multitasker

Employment Experience

General Manager August 2016 to Present

London Tile - Mill Valley, CA

Since being promoted to the General Manager for London Tile, I have effectively initiated, organized, and executed over 350 commercial & residential installation projects in a wide range of facilities including Gilead Sciences headquarters, San Francisco State University campus, Bank of America headquarters, Gateway Commons, San Francisco Design Center showrooms, Santa Rosa Memorial Hospital, Napa Valley Hospital, MSC Homeless Shelter, and Turner Broadcasting/Bleacher Report headquarters. My efforts with the current organization have resulted in the successful scaling of the company’s workforce by a total of 400%, an expansion in public presence and service regions across Northern California, and a consistent annual growth rate of 65% in company revenue with last year’s total gross income surpassing $1.6m. Management Roles

• Schedule projects, determine workforce requirements, and manage resource inventory to maximize productivity while overseeing the planning and execution of complex installation projects and initiatives

• Effectively communicating and coordinating with installation team members to complete large- and small-scale projects within schedule and budget guidelines, resulting in an exemplary reputation for achieving key business objectives while maintaining heightened levels of client satisfaction

• Account for company budget by overseeing weekly/monthly/annual financial performance against total costs, customer invoices, and purchase orders

• Conduct monthly employee meetings covering installation methods, product information, safety practices, customer relations, workplace ethics and behavior, and performance appraisals

• Provide consistent support and timely communication with team members at all levels, in a variety of work environments, to collectively and successfully problem solve and drive desirable outcomes Client Relations

• Apply marketing ideas and sales strategies that contribute to long-range company growth and a heightened retention rate

• Meet with clients in person to present company services and sell/upsell project undertakings

• Engage in regular traffic-building activities which reinforce industry expertise and company presence while maintaining core relationships with clients, contractors, suppliers, and colleagues.

• Produce and manage installation proposals, material orders, contracts, and change orders

• Oversee invoicing and collection of labor/material deposits, progress payments, and final invoices Project Manager for Installation Services March 2010 to August 2016 London Tile - Mill Valley, CA

As a project manager for London Tile, I was charged with the direct supervision of 6 installation crews carrying out high-end residential and commercial tile and stone installations, successfully completing over 250 projects and increasing company revenue by 50% annually.

Project Management Functions

• Managed complete project timeline from initial estimate, creating labor proposal, tile and material selection, generating project contracts, project planning and scheduling, final walkthrough, and billing

• Coached and advised employees on installation methods, product usage, safety procedures, and effective time management

• Synchronized product orders, vendor deliveries, project phases, workstation setup, and project scheduling

• Implemented company procedures for workman's comp and general liability reporting, and regularly trained and educated staff on crisis management and problem solving

• Reviewed architectural plans and conducted site visits to ensure proper quantity orders, accurate resource allocation, and to ensure project budget alignment Client Relations

• Provided on-site estimates and consulting services to clients throughout all installation stages, facilitating an open channel of communication through all project stages

• Created effective meeting agendas in order to capture appropriate client information, needs, feedback, and concerns

• Represented the company in various professional activities including conferences, meetings, trainings, and supplier events

• Established social media marketing and emboldened an online presence to increase sales and advertise services

• Strengthened relationships with contractors, architects, designers, engineers, and supplier representatives to ensure a steady and unimpeded flow of business operations and revenue generation Education

Purdue University Global August 2020

Master of Science in Industrial & Organizational Psychology CGPA 3.85 Member of Alpha Beta Kappa Honor Society

San Francisco State University June 2008

Bachelor of Arts in Psychology

Dean’s List

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