Manager Store

Gothandaraman.D

Email: **************@****.***

Mobile Number : 979*******,938-***-****

Address : No.232/2 Kanchipuram High Road Thimmavaram Chengalpattu - 603101 Brief: 6 plus years of overall experience. Manage a team of 25 plus employees in a busy schedule assigning specific duties, new product launch, establish and implement departmental policies, goals, objectives, and procedures. Training

& development of individuals. Hiring the right talent to ensure retention for long run, customized learning. Maintain high level of communication, customer interactions, competitor research, and building people capability. Resourceful communication and ability to hire train and develop individuals for growth and set world class operations for the organization.

Academic Pursuits:

Diploma in Logistics at,Chennai-2007

Higher Secondary –General St,Columba’s H.S.School, Chengalpattu, 2006 Languages Known : English, Tamil (Mother Tongue)

Date of Birth : 12 Jan 1987

Organizational Experience:

Organization: OWL TECH PVT LTD

Designation: Store Manager, Restaurant Operations

Duration: Jan 2017 31st May 2018

Role:

• Meets restaurant financial objectives by analyzing variances and initiating corrective actions.

• Controls purchases and inventory by meeting with market manager, developing preferred supplier lists, reviewing and evaluating usage reports.

• Maintains customer satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings, initiating improvements, building relationships with customers.

• Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, complying with health and legal regulations.

• Accomplishes company goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.

• To ensure retention of team by engaging the team to a healthy atmosphere and helping them to improve their strengths

• To train the team as per business requirements.

• To ensure sales exceeds or is in par with the annual operating plan.

• To achieve the manager controllable variables as budgeted.

• Strive to convert complaints to compliments by analyzing the action plan to delight the customers, To implement the action plan and maintain it to avoid future repetition. Organization: Buger king India Pvt Ltd

Designation: Shift Manager, Restaurant Operations

Duration: July 2018– Feb 02 2020

Role:

• Establishes restaurant business plan by surveying restaurant demand, identifying and evaluating competitors.

• Meets restaurant financial objectives by analyzing variances and initiating corrective actions.

• Controls purchases and inventory by meeting with market manager, developing preferred supplier lists, reviewing and evaluating usage reports.

• Maintain operations by preparing policies and standard operating procedures, implementing production, productivity, quality, and customer-service standards, determining and implementing system improvements.

• Maintains customer satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings, initiating improvements, building relationships with customers.

• Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, complying with health and legal regulations.

• To ensure retention of team by engaging the team to a healthy atmosphere and helping them to improve their strengths

• To train the team as per business requirements.

• To ensure sales exceeds or is in par with the annual operating plan.

• To achieve the manager controllable variables as budgeted.

• Strive to convert complaints to compliments by analyzing the action plan to delight the customers, To implement the action plan and maintain it to avoid future repetition. Organization: Yum Restaurants India Pvt.Ltd, KFC

Designation: Shift Manager, Restaurant Operations

Duration: Feb 2013 – September 2016

Role:

• Taking order from guest

• Good in suggestive selling and up selling

• Checking of side station before starting the operation

• briefing and instructing staff before operation

• Assisting in inventory of stock

• Handled payment and transactions Also provide training to new staff

Current CTC : 3 Lakhs (Excluding Bonus)

Expected CTC : 30% hike on current CTC.

Notice Period : 1 month.

Team handling strength: 26 Plus

Reporting to: General Manager

Key role in current company: Whole responsible for the outlet, Customer satisfaction, People capability, Follow the core process of company.

Gothandaraman.D

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