Service Customer

Mario Maalouf

Hard working, Enthusiastic, and people oriented. I excel at supervising and leading teams focused on service excellence. Committed to attaining fixed objectives ***************@*****.*** +961-**-***-*** Mansourieh, old road, Yazbeck 3 Building, 5th Floor, Mansouryeh, Lebanon WORK EXPERIENCE

Supervisor

Mamaz mezze Dora City Mall,Beirut-Lebanon

06/2020 – Present

setting goals for performance and deadlines in ways that comply with company plans and version

organizing workflow and ensuring that employees

understand their

monitoring employee productivity and providing

constructive feedback and coatching

Contact: Mr Mostapha – +961*-*-***-***

Supervisor

Gio delicatesse sushi and pizza restaurant

SKILLS

10/2018 – 10/2019

catering company

Tasks and responsibilities

Bayada-Lebanon

maintaining the restaurant revenue,profitability and quality goals

maintain high production,productivity,quality and customer service coordinating daily restaurant management operations responding efficiently and accurately to restaurant customer complaints

appraise staff performance and provide feedback to improve productivity

Contact: Mr Mario Fattal – +961-**-***-***

Supervisor

L'Etiquette Service Catering

01/2013 – 09/2018

Supervising a team of waiters in catering events

preparing and overseeing venues

organizing the working place

insuring the presence of all team members

distributing tasks on each team member

Contact: Mr. Maher Al Ghoul – +961-**-***-***

Nabay - Lebanon

Waiter

Zone restaurant

01/2013 – 08/2018

Lebanese cuisine and venue

part time waiter

taking orders

Mansouryeh - Lebanon

exceeding guests' expectations in terms of service ensuring that the section's setup is ready

communicating with the kitchen

Contact: Mr. François Akiki – +961-*-***-***

RECOGNITIONS

Congratulations from his excellency the President of the Lebanese republic Michel Aoun for achieving the second place in the official exams (08/2018)

HORECA (04/2017)

Finals in the arts of service competition

HORECA (04/2016)

Semi-finals in the arts of service competition

EDUCATION

Technical BA (LT)

Hotel management Institute of Dekweneh–Lebanon

10/2017-07/2018

Superior Technician (TS)

Hotel Management Institute of Dekweneh - Lebanon

10/2015 – 07/2017

Technical baccalaureate (BT)

Hotel School of Dekweneh - Lebanon

10/2012 – 07/2015

Arabic

French

English

WORK EXPERIENCE

Supervisor

Sea Sweet factory

12/2009 – 05/2013

Sweet factory Achievements/Tasks

Daychounyeh - Lebanon

supervising a team of employees in the marzipan section regulating inventory with orders, preparing bills of exchange, dealing with suppliers, and delivering input and raw material to the department.

Contact: Mr. Elio Maalouf – +961-**-***-***

Sweet handler

Sea Sweet Factory

08/2008 – 10/2009 Daychounyeh-Lebanon

Sweet Factory Achievements/Tasks

preparing marzipan paste

Contact: Mr. Elio Maalouf – +961-**-***-***

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