Customer Service Food Safety
Resume:
JOMY CHACKO
Brampton, ON L*Z *S* 365-***-**** **************@*****.***
Server/Bartender
SUMMARY OF QUALIFICATIONS
Enthusiastic Server with 10+ years of experience in hotel environments
Holding current Smart Serve Certificate of Ontario.
Skilled at customer service.
Proficient sales person.
Hardworking and reliable.
Trained in bartending.
Conflict resolution ability
Leadership skills
Known languages- English, Hindi, Arabic and Malayalam
Computer knowledge with MS Office, emails etc.
Valid Ontario (G) Driving License and access to a reliable vehicle.
RELEVANT WORK EXPERIENCE
Food Server/Bartender (Feb 2019 - Present)
OTG Toronto International Airport
Oversee work of junior staff members and mentor to improve performance.
Proficiently manage tables while keeping an eye on food deliveries, seating loads and customer service issues to inform management.
Train new servers on safety, food handling and customer service protocols.
Assist management with customer service issues, staff concerns and duty assignments.
Work with team to ensure all customer needs are met and all standards of service are maintained.
Food Server/Bartender (Nov 2016 - Jan 2019)
Chef Sanjay Kapoor’s Khana Khazana Restaurant at Brampton
Maintained serving standards and followed all regulations while performing duties.
Recommended menu items to ensure customer satisfaction.
Catered and organized large parties ranging from 25-100 people
Management of time to ensure professional dining experience
Developed relationships with customers to facilitate stable work experience
Food and Beverage Server (Nov 2013 - July 2016)
Ginger Hotel, Trivandrum, Kerala, India
Performed tasks to create an organized atmosphere
Trained and supervised 20+ new employees.
Served food and drink orders quickly and accurately
Maintained condiment bar tidy and fully stocked
Maintained a clean work area and other daily shift duties
Banquet Server (Aug 2011 - Sept 2013)
Dammam Hotel, Dammam, K S A
Demonstrated strong teamwork and multitasking abilities
Responsible for opening and closing duties
Assist a team of 15 to organize banquets and other events for 50-200 guests
Accurately recorded orders and coordinated with a team of 10 to serve food and beverages that exceed guest's expectations
Served food & drinks for member only dining and special events
EDUCATION
Pre Degree Course (Mar 1997)
University of Kerala, India
Diploma in Restaurant Service (Mar 1998)
KTDC Kerala. India
Smart Serve Holder (Nov 2016)
Alcohol and Gaming Commission of Ontario (AGCO)
Food Safety Certification (LIC # B253248) (Feb 2020)
Declaration
I hereby declare that all above information’s are true and correct to the best of my knowledge and belief.
Jomy Chacko
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