Office Engineer

Professional Summery

* ***** ** ** ********** in Windows Installations, Application Packaging, UAT Testing and OS deployments for Windows Workstations and Servers.

Extensively worked on MSI Application Packaging using Flexera Install Shield, Admin Studio, APP-V and WISE Package Studio.

Experience in creating, testing, deploying and troubleshooting Windows Installer (.MSI) package installations.

Experience in creating Transforms (MST), Patches (MSP) and Merge Modules (MSM) etc for use with MSI's.

Worked proficiently on VB Scripts, Wise Scripts, PowerShell and Batch Script for customizing applications.

Strong knowledge on Windows Registry, File System Services, ODBC Connections and COM objects, Devices, Security, Active directory services and other facets of Windows OS.

Expertise in creating Virtual Software Packages using Microsoft App-V and VMware ThinApp and deploy to the network.

Expertise in App - V 5.1/5.0/4.5 sequencing for virtualization applications.

Experience in virtualizing applications using VMware Thin app

Extensively worked in Citrix XenApp environment and Hyper-V virtual machines

Handful experience in creating the global software deployments/patch updates using SCCM.

Resolved application compatibility issues on Windows 7 and Windows 10 by creating SHIMS using Microsoft's Application Compatibility Toolkit (ACT).

Experience in building Microsoft Office Applications using Office Customization Toolkit (OCT) and adobe applications using Adobe Customization Wizard.

Experience in using Windows Installer SDK development tools like Orca to work with MSI's and debugging for package review/cleanup.

Strong experience in package validation, conflict resolution using Conflict Manager to detect and resolve the software conflicts between the packages.

Design and implementation of the upgrade of SCCM 20012 R2 SP1 to SCCM 1606.

Configured Discovery methods, Boundaries, Software update point (SUP), Distribution points (DP's).

Worked with App-V Sequencer and Client for sequencing, streaming, testing and troubleshooting virtual applications.

Configured Security Patch Deployment Packages using SCCM 1606/2012 and WSUS.

Expertise in generating reports using SCCM 1606/2012, as well as SQL Reporting Services.

Experience in Windows \ Linux and Mac systems users.

Experience in deploying the Office 365 proplus to Mac (ISO) systems by using SCCM 2012.

Strong experience in package migration from windows 7 to windows 10 using SCCM 1606, SCCM 2012.

Experience in creating and deploying windows 10 Golden Image (.WIM) using VMware, MDT.

Administration and maintenance of Windows Server 2012, Windows Server 2008, and Windows Server 2003 environments.

Basic knowledge in Networking Protocols like TCP/IP, FTP, and SMTP.

Experience in create and regulate LAN/WAN and server alerts to monitor system health.

Excellent interpersonal and oral/written communication skills, willing to learn, accept the challenging environment and confidence in delivering the results.

Technical skills

Operating Systems

Windows 10, Windows 7, Windows server 2012, Windows server 2008, Windows server 2003, Windows XP, Mac.

Packaging Tools

InstallShield, Admin Studio (Flexera products), APP-V, VMware, VMware ThinApp, LANDesk, Citrix xen app, SCCM,SCOM, WSUS, SMS, Orca, Novel Zen Works, Geny VDI.

Technologies

Windows Installer (MSI), Active Directory, and Group Policy (GPO).

Imaging Tools

MDT, Ghost, VMware, PXE.

Languages

C, XML, SQL, T-SQL and VB Script, wise script, PowerShell, Batch Script..

Databases

Oracle, MS Access, SQL.

Debugging Tools

Filemon, Regmon, Install watchpro, ACDC, Process Monitor, ACT 5.6.

Education Background

Bachelor’s from JNTU Kakinada.

Professional Experience

SCCM Application packager

Partners Health care, MA Jan 2019 to Till Date

Responsibilities:

Worked on Windows 7 to Windows 10 Migration Project and Win 10 RS1 to RS3 in-place upgrades.

Repackaging third party applications into Windows Installer format (.MSI) to support company standards and distribution methods.

Worked on Install shield Admin Studio 13 to create .MSI packages to deploy on to Win 7 and Win 10 workstations.

Virtualized applications using App -V and published them to UAT and Production environment.

Created silent installs to various vendor applications and created Transforms to vendor MSIs using install shield Tuner, Orca and App V.

Deployed App-V packages through App-V Management console, Citrix On-Prem

User account Creation through active directory, using SCCM and PowerShell to assist in inquires

Customize different versions Microsoft Office products according to the client requirements using Office Customization Tool for Office 2007, 2010 and 2013.

Manage Upgrades like 2012 to Current Branch, In-Console Upgrades and Client Agent Upgrades.

Manage and configure User and Device collections. Creating Deployments for Applications and Software Updates with respective collections.

Deploying Operating System Images (primarily Windows 10) via SCCM OSD. Also involved in Building / Capturing / Updating Windows 10 images.

Provided Risk Assessment and remediation guidance for SCCM infrastructures.

Experience in Creating, modifying and produce custom reporting on hardware and software inventory.

Environment: Win7, Win8 and Win 10, Install Shield 12 Pro, Admin Studio 12.0, SCCM, VMware Work Station 8.0, VB Script, Batch, PowerShell, Filemon, Regmon, Process, Hyper-v, Microsoft App v 5.1

SCCM Engineer

Xpo Logistics, Portland, OR Sep 2016 to Dec 2018

Responsibilities:

Design, Implementation and Administration of the SCCM 1606 infrastructure upgrade.

Installed prerequisites such as ADK 1606 and SQL server 2014 SP1 for SCCM 1606 upgrade.

Experience in installing, configuring and troubleshooting Site Servers, Management points and distribution points.

Expertise in creating client status reports in Configuration Manager and troubleshooted the client health issues.

Assisted in planning for an Operating System upgrade from Windows 7 to Windows 10.

Responsible for creating windows 10 Golden Image (.WIM) according to client policies and customizations.

Expertise in creating Windows 10 Golden Image (.WIM) using MDT.

Worked on deploying the Windows 10 Gold Image (.WIM) using SCCM Task Sequence and added LOB applications, drivers, language packs and applications to Task Sequence.

Created SCCM Queries for existing applications and uninstall package for lower version applications.

Successfully published the App-V Packages using App-V Management Console in Production environment.

Created and deployed IE11 upgrade package to end user machines and setup Group Policy settings in servers.

Created Process for enabling all users with an Office Pro license.

Deployed Office 365 to end users through SCCM 1606.

Expertise in troubleshooting Office 365 pro plus deployment issues.

Deployed Applications and Software’s in silent mode to workstations and servers.

Automated repetitive tasks in SCCM such as distributing and deploying the package to associated DP's and device collections using PowerShell.

Experience in automating applications using PowerShell, Batch Script and VBScript.

Troubleshooted the deployment and distribution issues occurred in the process.

Expertise in monitoring application and OS deployments.

Worked on weekly vulnerable reports that are generated by Qualys Vulnerable management tool and resolve them.

Developed a process to patch and support clients using Software Updates Management in SCCM and WSUS.

Deployed Microsoft updates, security updates and Service packs to workstations and servers through SCCM 1606.

Experience in integrating WSUS to SCCM.

Worked on third party application patching and integrated SCUP to SCCM.

Experience in managing Alerts from SCOM for SCCM servers.

Experience in Installing, Configuring, Maintaining of Windows Servers 2003, 2008 and 2012.

Managed and administered security functionality, practices and procedures of McAfee Security Suite.

Created a uninstall package of McAfee agent and deployed through SCCM.

Experience in integrating Bitlocker with OS and setup the group policy settings.

Created custom SQL reports for monitoring site servers and Asset Management information.

Excellent communication and interpersonal skills and a very good team player with the ability to work independently.

Environment:

SCCM 1606, SCCM 2012 R2 SP1, SCOM, MDT 2012, Windows 10, Windows 7, Windows Server 2012, Windows Server 2008, Windows Server 2003, Bitlocker, McAfee, App –V 5.1, PowerShell, Batch Script, SCUP, WSUS, Internet Explorer 11, Office 365, Windows Installer, Active Directory, Group Policy, Application Compatibility tool kit.

SCCM Engineer

Fedx, Collerville, Tn April 2014 to August 2015

Responsibilities:

Responsible for Evaluating/Validating and resolving the requests.

Participated in gathering requirements for packaging from Business Users and Application owners and communicate accordingly once formally approved.

Tested the applications to ensure the applications are compatible with multiple operating systems.

Using Install shield & Admin Studio 2015 (Flexera products) packaged the applications and several software’s in MSI format.

Created transforms (.MST) using Admin Studio 2015 to the original vendor Windows Installer setup package (.MSI).

Experience in migrating applications from Windows 7 to Windows 10 compatible version.

Created Golden Images (.WIM) of Win 10 OS using MDT and VMware Tool.

Extensive worked on Registry, Security Permissions, and folder structures.

Worked on PowerShell and VBScripts for the package building and automation.

Used PowerShell scripting for packaging silent application installations.

Tested the applications before rolling out to UAT.

Worked with the end users to troubleshoot problems with the packaged applications.

Deployed applications to the end user machines through SCCM 2012.

Experience in package and deployed the office 365 proplus to Mac and Desktop systems by using SCCM 2012.

Ensured all Office 365 products installed on client IT systems has end-to-end optimal performance, capacity and availability.

Worked on Microsoft App-v server and client deployment.

Designed and implemented WSUS patch management and Windows updates, OS Deployment through SCCM 2012 Server.

Experience in patch requirements and develop action plans for execution of patching updates that will remediate vulnerabilities as expected.

Experience in creating and deploying distribution points (DP’s) and management points (MP’s) using SCCM.

Experience in Trouble shooting MP, DP and WMI related issues.

Expertise in creating various custom reports for OS deployment and Software deployment.

Installation of all the Server Roles of SCOM 2012 in Single Server and Single management group.

Responsible for production support of Active directory (AD), GPO, Domain users, Users and groups and given appropriate permissions, shares and privilege to access LAN and Domain environment.

Environment:

InstallShield 2015, Admin Studio Express 2015 (Flexera products), Windows 7, Windows 10, Windows server 2003/2008/2012, App V 5.1, VMware work station 9.0, SCCM 2012, WSUS, Office Customization Wizard, PowerShell, VBScript, Windows Installer, Intune, MDT 2012, App –V 5.1, Orca, ACDC, Active Directory, Group Policy, Office 365, Application Compatibility tool kit.

SCCM Engineer

CROWD SOFTWARE, Bangalore, India Jan 2014to Feb 2015

Responsibilities:

Experienced with install shield, Admin studio (Flexera products) to repackage various applications and build MSI packages and Transforms (MST) and Patches (MSP).

Worked with Business team to understand and gather the requirements.

Worked on Wise Package Studio to take the snapshot of the pre-install and post-install to capture the changes.

Implemented standards and procedures for creating .MSI/MST packages and repackaging applications using Flexera products (Adminstudio, install shield).

Extensively worked with Orca to edit the MSI Tables, Merge Modules.

Configured MSI with Orca to create transform according to client requirement.

Experience in customize the windows installer based office products using Office customization wizard (OCT).

Edit and customize the packages with Wise Windows Installer Editor.

Worked on Wise and Batch Scripts to customize the applications according to company standards.

Creating Scripts using Win batch studio to attain different requirements like automatic update of the applications, shortcut creation and deletion and compile them using Win batch compiler to get the .exe files for easy deployment of tested installations.

Virtualized applications using App -V and published them to UAT and Production environment.

Tested the applications in the Lockdown environment before sending the application to QA.

Performed quality assurance analysis on all the packages before distributing them to production environment.

Experience in creating SCCM collections using business criteria, package and advertisements

Created SCCM Packages and push the packages to Win XP, Win 7.

Used the SCCM for deploying both the Physical and Virtual Applications.

Created Hardware & software inventory reports using SCCM queries

Environment:

Windows 7, install shield 2010, Admin studio 9.0 (Flexera products), VMware Thin App, VMware work station 7, Wise Package Studio 8.0, Orca, Process Monitor, Batch Script, Wise Script, App-V 4.6, SCCM 2007, ACT 5.6, Novell ZEN works.

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