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Test Analyst

Chennai, Tamil Nadu, India
July 31, 2020

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Salomi Esther S

Test Analyst

With * years of experience in IT industry, I would like to utilize my skills, hard work and diligence in work for the growth of the company while being resourceful, technical and innovative.


Functional testing with HP ALM

Windows XP/7/10, Basic knowledge in Windows Server 2012 and Linux Microsoft Office and Office 365, Microsoft Office Access and MSSQL Selenium Webdriver with Core Java

Jenkins, Jira, Eclipse Editor, Pycharm

Work History

2018-01 - Current Programmer Analyst

Cognizant Technology Solutions, Chennai, Tamil Nadu Technology: Functional testing and Automation testing Role : Test Analyst

Domain : Insurance Domain

Responsibilities :.

Responsible for analyzing the requirements for testing the Insurance and claim based applications.

Creating the scenarios for testing the applications through steps using Quality Center based upon the requirements.

Creating test cases and test plans through Quality Center. Executing the test plan steps and detecting errors while execution of tests. Taking screenshots of successful and unsuccessful tests and attaching the same in QC.

Maintaining folders in share path for each version. To ensure if the major defects uncovered are visible to all major stakeholders of the project.

To make sure the defects follows a specified life cycle till closure. Intimating the developers on defects or bugs and following up until the defects are fixed.

Chennai, TN, 600085


Monitor the SLA's and notify the support team; escalate it to Operation / teams for ticket closure

Tracking the pending tickets and follow-up with Cognizant Infra support weekends in case of priority requirements

24/7 Support from offshore; Notify the oncall support technician during within SLA

Monitoring the Ticketing tool (SPARC) and ensure the acknowledgement Reports

Preparing Daily Dashboard Report, Bi-Weekly Report and Ticket Status Handling Client Status update calls

performance & ascertain areas of potential improvement Interact with the management on a regular basis to determine the level of Incident Management process

databases in production environments., Handling and assisting the team in Scheduled full, differential, and transactional log backups for user created Knowledge in patch installation on SQL Server

Have knowledge in Cluster installation

Responsible for day to day tasks like backup and recovery Ability to work on assigning Server and DB roles and Permissions Responsible for installation and configuration of SQL server and Views

Experience in creating database Objects like Tables, Stored Procedures Logical knowledge in T-SQL commands

Basic knowledge in Microsoft SQL Server Management Studio. Responsibilities :

Domain : Infra Support

Role : Senior System Executive

Technology : SQL Server Management Studio

Cognizant Technology Solutions, Chennai

2016-12 - 2017-12 Senior System Executive

Working with developers on testing perspective if new changes are being implemented for the applications.

Debugging errors in objects wherever required and possible while running Automation Scripts.

Analyzing the scope of Automation testing of the applications. Providing Knowledge transfer for new resource.

Automated few test cases using TravTest framework and UFT. Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.

Basic knowledge about Agile methodology, Epics, user stories and about scrum calls

Basic hands on knowledge in Selenium with Core Java using TestNG, Page Object, Maven

Knowledge in reporting bugs using Bugzilla

Knowledge in maintaining user stories in Jira and working on user stories Retesting the application once the bug is fixed

Delivery Managers wherever required as per the escalation matrix Participating in P1 Bridge call

2014-08 - 2016-11 System Executive

Cognizant Technology Solutions, Chennai, Tamil Nadu Technology : Service Now

Role : ITSM

Domain : Infra Support

Responsibilities :

Worked on application specific issues such as Citrix, Mainframe Applications, and Tivoli Access Manager

Manage and coordinate activities during overall ticket life cycle Prioritization and Routing the Incidents to appropriate support groups Maintain user profiles through Mainframe, Active directory for Provisioning and de-provisioning of user profile

Installing the necessary drivers and software for corporate associates Configuring the replacement/ new printers

Monitoring the Back-up functionality and addressing the issues, if any are identified

Coordinating with the 3rd party vendors for hardware issues with devices at retail locations, thus reducing the business impact Monitoring the Alert Server and addressing the issue before the business operations commit

Monitoring the End Day procedures and store servers' performance Troubleshoot different issues related to VPN (Cisco and Nortel) Also worked in PDX server for creation, deletion in PDX server Continuously follow-up with support team for relevant notification updates per SLA, and drive resolution

2013-07 - 2014-07 Graduate Trainee

Cognizant Technology Solutions, Chennai, Tamil Nadu Technology : Succeed(ITSM Tool)

Role : Level 1 Support

Domain : Infra Support

Initial Responsibilities:

Joined in the month of September 2013 as an IT Help Desk Analyst Cross trained in troubleshooting technologies for a retail, Pharmacy and corporate customers

Trained to troubleshoot the password issues such as Active directory, LDAP, Mainframe password reset

Trained for basic troubleshooting in UNIX based KIN server, POS workstation and Linux based Pharmacy servers, registers and to rebuild workstations Providing first level resolutions on registers, access points, workstations, servers and other IT devices

Incident categorization / prioritization & Escalation Case ownership and closure

Submit updates to knowledge base

Resetting passwords for mainframe accounts

Revoking user access for mainframe

Checking/clearing the print queues

Checking the store server logs using SNDS

To Monitor alerts & batches and provide appropriate fix Updating store databases through KIN (UNIX based tool) Telnet to store servers for maintenance and deploy software updates on UNIX and Linux based servers

Organize team huddles and interact with people to keep the team motivation at higher level

One on one session with team members to educate them about process related issues

Responsible for alerts monitoring and fixing the alert Resolved issues and escalated problems with knowledgeable support and quality service

Standardized job tasks and trained junior team members on industry best practices and standards


2015-06 - 2018-06 MCA(Correspondence)

Madras University - Chennai

2010-06 - 2013-06 Bachelor of Mathematics

Madras Christian College

Percentage of Marks: 81

2009-06 - 2010-04 Higher Secondary

Christ King Girls' Higher Sec. School

Percentage of Marks: 82

2007-06 - 2008-04 High School

Christ King Girls' Higher Sec. School

Percentage of Marks: 92


Chennai, ITIL 2011 EXIN ITIL V3 Foundation External Certified professional ITIL v3.0 Cognizant Certified professional

IT IS Yellow Belt Cognizant Certified professional ITIS Process Space Cognizant Certified professional Software

Functional testing with HP ALM

Selenium with core java

Basics of Python, HTML and SQL Server

Jenkins, Bugzilla, Jira




Interests and Hobbies

To learn new software technology

To develop culinary skills

To do craft works and drawing

Additional Information

Personal Profile

Date of Birth: 31st August 1993

Gender: Female

Marital Status: Married

Nationality: Indian

Languages Known: English and Tamil

Communication Address: No 336, Q Block, Chitra Nagar, Kotturpuram, Chennai - 600085

Personal Strength

Good Communication and Interpersonal Skills

Effective Presentation and Analytical Skills

Flexible and Adaptable to new Ideas and Technologies Desire to learn more

Dedication towards work assigned

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