Test Analyst
Resume:
Salomi Esther S
Test Analyst
With * years of experience in IT industry, I would like to utilize my skills, hard work and diligence in work for the growth of the company while being resourceful, technical and innovative.
Skills
Functional testing with HP ALM
Windows XP/7/10, Basic knowledge in Windows Server 2012 and Linux Microsoft Office and Office 365, Microsoft Office Access and MSSQL Selenium Webdriver with Core Java
Jenkins, Jira, Eclipse Editor, Pycharm
Work History
2018-01 - Current Programmer Analyst
Cognizant Technology Solutions, Chennai, Tamil Nadu Technology: Functional testing and Automation testing Role : Test Analyst
Domain : Insurance Domain
Responsibilities :.
Responsible for analyzing the requirements for testing the Insurance and claim based applications.
Creating the scenarios for testing the applications through steps using Quality Center based upon the requirements.
Creating test cases and test plans through Quality Center. Executing the test plan steps and detecting errors while execution of tests. Taking screenshots of successful and unsuccessful tests and attaching the same in QC.
Maintaining folders in share path for each version. To ensure if the major defects uncovered are visible to all major stakeholders of the project.
To make sure the defects follows a specified life cycle till closure. Intimating the developers on defects or bugs and following up until the defects are fixed.
Chennai, TN, 600085
******.******@*****.***
Monitor the SLA's and notify the support team; escalate it to Operation / teams for ticket closure
Tracking the pending tickets and follow-up with Cognizant Infra support weekends in case of priority requirements
24/7 Support from offshore; Notify the oncall support technician during within SLA
Monitoring the Ticketing tool (SPARC) and ensure the acknowledgement Reports
Preparing Daily Dashboard Report, Bi-Weekly Report and Ticket Status Handling Client Status update calls
performance & ascertain areas of potential improvement Interact with the management on a regular basis to determine the level of Incident Management process
databases in production environments., Handling and assisting the team in Scheduled full, differential, and transactional log backups for user created Knowledge in patch installation on SQL Server
Have knowledge in Cluster installation
Responsible for day to day tasks like backup and recovery Ability to work on assigning Server and DB roles and Permissions Responsible for installation and configuration of SQL server and Views
Experience in creating database Objects like Tables, Stored Procedures Logical knowledge in T-SQL commands
Basic knowledge in Microsoft SQL Server Management Studio. Responsibilities :
Domain : Infra Support
Role : Senior System Executive
Technology : SQL Server Management Studio
Cognizant Technology Solutions, Chennai
2016-12 - 2017-12 Senior System Executive
Working with developers on testing perspective if new changes are being implemented for the applications.
Debugging errors in objects wherever required and possible while running Automation Scripts.
Analyzing the scope of Automation testing of the applications. Providing Knowledge transfer for new resource.
Automated few test cases using TravTest framework and UFT. Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
Basic knowledge about Agile methodology, Epics, user stories and about scrum calls
Basic hands on knowledge in Selenium with Core Java using TestNG, Page Object, Maven
Knowledge in reporting bugs using Bugzilla
Knowledge in maintaining user stories in Jira and working on user stories Retesting the application once the bug is fixed
Delivery Managers wherever required as per the escalation matrix Participating in P1 Bridge call
2014-08 - 2016-11 System Executive
Cognizant Technology Solutions, Chennai, Tamil Nadu Technology : Service Now
Role : ITSM
Domain : Infra Support
Responsibilities :
Worked on application specific issues such as Citrix, Mainframe Applications, and Tivoli Access Manager
Manage and coordinate activities during overall ticket life cycle Prioritization and Routing the Incidents to appropriate support groups Maintain user profiles through Mainframe, Active directory for Provisioning and de-provisioning of user profile
Installing the necessary drivers and software for corporate associates Configuring the replacement/ new printers
Monitoring the Back-up functionality and addressing the issues, if any are identified
Coordinating with the 3rd party vendors for hardware issues with devices at retail locations, thus reducing the business impact Monitoring the Alert Server and addressing the issue before the business operations commit
Monitoring the End Day procedures and store servers' performance Troubleshoot different issues related to VPN (Cisco and Nortel) Also worked in PDX server for creation, deletion in PDX server Continuously follow-up with support team for relevant notification updates per SLA, and drive resolution
2013-07 - 2014-07 Graduate Trainee
Cognizant Technology Solutions, Chennai, Tamil Nadu Technology : Succeed(ITSM Tool)
Role : Level 1 Support
Domain : Infra Support
Initial Responsibilities:
Joined in the month of September 2013 as an IT Help Desk Analyst Cross trained in troubleshooting technologies for a retail, Pharmacy and corporate customers
Trained to troubleshoot the password issues such as Active directory, LDAP, Mainframe password reset
Trained for basic troubleshooting in UNIX based KIN server, POS workstation and Linux based Pharmacy servers, registers and to rebuild workstations Providing first level resolutions on registers, access points, workstations, servers and other IT devices
Incident categorization / prioritization & Escalation Case ownership and closure
Submit updates to knowledge base
Resetting passwords for mainframe accounts
Revoking user access for mainframe
Checking/clearing the print queues
Checking the store server logs using SNDS
To Monitor alerts & batches and provide appropriate fix Updating store databases through KIN (UNIX based tool) Telnet to store servers for maintenance and deploy software updates on UNIX and Linux based servers
Organize team huddles and interact with people to keep the team motivation at higher level
One on one session with team members to educate them about process related issues
Responsible for alerts monitoring and fixing the alert Resolved issues and escalated problems with knowledgeable support and quality service
Standardized job tasks and trained junior team members on industry best practices and standards
Education
2015-06 - 2018-06 MCA(Correspondence)
Madras University - Chennai
2010-06 - 2013-06 Bachelor of Mathematics
Madras Christian College
Percentage of Marks: 81
2009-06 - 2010-04 Higher Secondary
Christ King Girls' Higher Sec. School
Percentage of Marks: 82
2007-06 - 2008-04 High School
Christ King Girls' Higher Sec. School
Percentage of Marks: 92
Certifications
Chennai, ITIL 2011 EXIN ITIL V3 Foundation External Certified professional ITIL v3.0 Cognizant Certified professional
IT IS Yellow Belt Cognizant Certified professional ITIS Process Space Cognizant Certified professional Software
Functional testing with HP ALM
Selenium with core java
Basics of Python, HTML and SQL Server
Jenkins, Bugzilla, Jira
Languages
Tamil
English
Interests and Hobbies
To learn new software technology
To develop culinary skills
To do craft works and drawing
Additional Information
Personal Profile
Date of Birth: 31st August 1993
Gender: Female
Marital Status: Married
Nationality: Indian
Languages Known: English and Tamil
Communication Address: No 336, Q Block, Chitra Nagar, Kotturpuram, Chennai - 600085
Personal Strength
Good Communication and Interpersonal Skills
Effective Presentation and Analytical Skills
Flexible and Adaptable to new Ideas and Technologies Desire to learn more
Dedication towards work assigned
Contact this candidate