Engineer Service

Ankush Ramesh Thokal

***************@*****.*** / **********@*****.***

Mob no.:- 762*******/735*******

To play a responsible role in an organization that enhances my skills and knowledge.

Experience Summary:

Total 4 + years of experience in SQL, PL/SQL, Java and Windows/UNIX shell scripting skills.

Having Basic Knowledge of Informatica 9.1(ETL), ITIL Concepts.

Have good experience on Production Support, troubleshooting the application and resolving bugs.

Good understanding of RDBMS concepts and core java.

Quick learner and adaptive to new and challenging technological environments.

Proven strength in Ticket/Incidents solving, Coordination and Analysis, Interpersonal, learning and organizing skills matched with the ability to manage the time effectively.

Excellent skills in business application support, problem solving skills with a strong technical background & good interpersonal skills & customer relational skills.

Having Good communication skills and can handle stressful situations efficiently and believes in team work.

Having knowledge of Devops tool like Docker.

Project Name: Item & Pricing Management

Client: KMART USA

Environment: Windows/Unix, SQL DB2, PLSQL. CONTROL-M, SERVICE NOW.

Company: Sears IT & Management Services India.

Designation: Technical Associate

Duration: Dec 2019 to till date

Description:

Sears Holdings India develops solutions that assist in making the Sears retail experience simpler and smoother. Sears Holding services include systems integration, delivery, product support, e-commerce, managed services supporting business critical applications for the Sears retail chain.

I am working as a part of IMA(Item Management Application Interface), IMA, Pricing and Service Management Interface is a frontend Application, the basic idea behind this application is, this is one stop service interface for all the Retailers, Re-Sellers and Vendor Partners using the Sears E-Commerce Interface to enlist their Products which includes the service like Price Maintenance, Inventory Management and also lining up the products for customer purchasing just by connecting through a single interface point.

The benefit of this model is that each retailers/vendors using Sears E-Commerce services needs to add the product details on a special vendor/retailer platform given by Sears and from their IMA Picks up the request and make it Operational, managing end to end product support and making the item available for online/Retail buyers.

Roles & responsibility:

Having experience in SQL, PL/SQL and UNIX shell scripting skills.

Writing shell script as part of automation and use command like grep, cmd, mkdir, sed, find etc.

Data analysis to identify trends based on processed data.

Provide support to IMA application by using Service now and Control –M tool.

Solve the issue which comes while processing of item.i.e java errors, database errors, job failures.

Investigation and troubleshooting of Application Issues.

Supporting the Production Release/Deployments in co-ordination with the Project Development Team.

Project Name: Vodafone Idea

Company: Tata Consulting Services Pvt Ltd (On role of Team Lease)

Designation: Senior Support Engineer

Duration: July 2018 to Oct 2019

Roles and responsibilities:

Solve the issue from Form Submission to activation of customer.

Data analysis to identify trends based on processed data.

Writing shell script/SQL queries as part of automation and use command like grep, cmd, mkdir, sed, find etc.

Provide resolution on Ticket/Incident within specific time as per SLA.

Perform daily server checkups, start and stop the services, handle job failures.

Project Name: Bell Canada (Light Speed - Billing Cycle Management)

Company: Amdocs Global Services Pvt Ltd.

Application: Amdocs Enabler/Turbo Charging.

Duration: April 2016 to June 2018.

Designation: Senior Associate.

Roles and responsibilities:

Handling combined billing for the client and verifying that it’s completed within SLA.

Troubleshooting for SLA risk management.

Writing auxiliary & customer-oriented Complex SQL query on databases, executing the PLSQL blocks.

While running the Scripts, Procedures and functions whenever failure occurs, need to check the logs with the UNIX commands like more, less, grep, cat etc. also need to resolve the issues.

Data analysis to identify trends based on processed data.

Producing business reports for Management and Customer.

Pune University, Ahmednagar, India, MSC(Comp Science), 2015,63.30%

Pune University, Ahmednagar, India, BSC(Comp Science), 2012,62.45%

Maharashtra Board, Ahmednagar, India, HSC, 2009,68.25

Maharashtra Board, Ahmednagar, India, SSC, 2007,76.30 %

• Functionality: SQL, PL/SQL, Windows/UNIX scripting, Java Support.

• Database: Oracle 10g/11g, DB2, My Sql (8.0)

• Operating System: Linux, Windows all flavour.

• Software Tools: SQL Developer, Putty, Docker, Apache Tomcat,

HTML, Eclipse. AMC, Control- M, and Autosys

• Ticketing Tools: UTS, BMC remedy, Service Now, Jira.

Oracle 10/11 G certification.(Seed Infotech)- 2014

Name: Mr. Ankush Ramesh Thokal

Date of birth: 06 July 1992.

Sex: Male.

Marital status: Married.

Nationality: Indian.

Languages known: Marathi, English &Hindi

Address: Flat No.7, Nest Anusaya Society, Near Moze college,Biaf Road,Wagholi-412207.

Place: Pune Yours Sincerely

Ankush Thokal

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