Front Office Manager

GAJIPARA BHAKTI J.

******.********@*****.*** ***, Unique Phrosphero, B/H Nyati Evita,

Dhanori, Lohegaon, Pune – 411047 +91-798**-*****

D.O.B.:- October 04, 1992

Objectives

overall development of To be the part of a team of hi-caliber professionals for challenging new assignment and responsibilities, thus sharpening my own professional skills, while at the same time, contributing my best to the the organization. Education

Qualification Board/University Year of Passing Discipline Percentage S.S.C. G.S.E.B. 2008 - 65.15%

H.S.C. G.S.H.E.B. 2010 Commerce 66.40%

Certified in Vivekanand 2011 Hotel Certified

Hospitality institute Rajkot Management

Management

Strength & Skills

Good Communication & public speaking

Excellent Leadership skills

Good self-management

Reliability & Honesty

Dedication

Sound ability to resolve client or guest issues in a timely courteous manner

Strong time management skills

Excellent Rooms Sales skills

Languages Known

Gujarati (Mother Tounge)

Hindi (National Language)

English

Seminar & Training Attended

Guest Complain Handling

Team building

Seminar Grooming & Hygiene

Fire Emergency Training & Industrial safety precaution program

First Aid Training

Cost control in Front Office

Achievements

Won state level table tennis championship

Secure 02nd Rank in GK Competition in Tehsil

Certified in “Guest-Handling” – A Customer Service Program in Efcee Sarovar

Portico

Employee of the month in February-2017 in Efcee Sarovar Portico

Achieved certificate for Exemplary service in Efcee Sarovar Portico

Received “Shabash” certificate in QMS comment & Trip Advisor at Efcee Sarovar Portico

Experience

01 year handling event management in Ahmedabad with Red fm in 2011-2012.

Having a 1.5 year Experience in Imperial Palace at Rajkot as Front Desk

Receptionist (2013 –2014)

Worked with Hotel Krishna Park & Resort for 1 year as Front Desk Receptionist

(2014-15)

Promoted as Sales Executive of Resort Chain in Hotel Krishna Park & Resort

(2015-April16)

Worked as a Sr. GSA in Efcee Sarovar Portico Bhavanagar (Sep. 2016 – Aug 2017)

Worked as a Guest Relationship Executive at Statottel Ahmedabad (Sep 2017 – April 2018)

Promoted as Sr.Front Office Executive at Starottel Ahmedabad (April 2018 – Dec. 2018)

Pramoted as Trainee Duty Manager at Starrotel Ahmedabad (December 2018 – May 2019)

Pramoted as Duty Manager at Starrotel Ahmedabad (June 2019 –Dec 2019) Worked as Ass. Front office manager at “The House of MG” (The only boutique the UNESCO world heritage city of ahmedabad) (Jan 2020 – June 2020) Declaration

I hereby declare that the information provided above is true to the best of my knowledge.

- Bhakti Jayesh Gajipara

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