Desktop Support Engineer

Hassain Basha M Phone: +91-784*******

**************@*****.***

OBJECTIVE:

My ideal career is a position in the IT field, utilizing my current skills but challenging me to improve and expand into new areas of knowledge. Whichever path lies ahead, I desire an opportunity to be challenged, expand my knowledge and prove myself a valuable member of the team.

TECHNICAL EXPERIENCE:

Remedy BMC software and Aternity tool, HP Chipre Manager, network cabling, LAN/WAN monitoring, Installing routers and switches AV visual equipment’s,

WORK EXPERIENCES 4:

EXPERIENCE : 11 months of experience as Business support engineer.

ORGANISATION : Hindustan unilever for unisys.

DESIGNATION : Business support engineer

Period : August 2019 to July 2020.

Roles and Responsibilities:

Worked in HUL-GSK integration Project as a Remote support engineer brought up an Infrastructure which gave experience and Learnt about bringing a world class industrial standard Infrastructure.

Worked closely with Global Support Center and L2 Desktop Support teams to continuously improve/promote L0, L1, and L2 fault-resolution

Change management process. Raising and Assessing Network related changes (Ideally using BMC Remedy or similar tools)

Monitoring the user laptop utilization and background process in Aternity tool while user facing frequent issues

Knowledge in office 365, sharepoint, citrix and Troubleshooted Exchange servers, Citrix servers and Network connectivity issues

Achieved extremely high level of customer satisfaction through timely mitigation and resolution of issues

WORK EXPERIENCES 3:

EXPERIENCE : 8 months of experience as Jr System Administrator.

ORGANISATION : Cosmic Global Limited.

DESIGNATION : Jr System Administrator

Period : Dec 2018 to August 2019.

Roles and Responsibilities:

Administering Windows 2008, 2016, server for users and maintaining the Active Directory.

Creating and managing user accounts on domain controller and DHCP server and providing file sharing & assigning user level permission

Installing and configuring Server Operating Systems, Application Software, Anti-Viruses

Troubleshooting connectivity issues, software and hardware; tracking problem and scheduling remediation accordingly

And also knowledge in desktop support, Troubleshooting,OutlookConfiguration,Networking Concepts and basic knowledge in Firewall

WORK EXPERIENCES 2:

EXPERIENCE : 1.4 years of experience as Jr System Administrator.

ORGANISATION: Renault Nissan Technology Business center for Quadsel System

DESIGNATION : Jr System Administrator.

Period : August 2017 to December 2018.

Roles and Responsibilities:

Troubleshoot connectivity issues involving improper setup of CAT6, CAT6A and CAT7 Cable.

Suggested solutions for hardware and software components by proper research and evaluation.

Managing and Monitoring HP Service Manager Incident Management tool.

Conducted investigation of new equipment’s and services for escalation of customer issues.

Coordinated with external existing vendors of equipment’s for review of contracts and invoices.

Creating VC Bridge connection to connect a multiple sites in single dial,

Maintain projectors and installation, Hardware replacement of projector lens,

WORK EXPERIENCES 1:

EXPERIENCE : 1.7 years of experience as LOGIN ASSISTANT.

ORGANISATION : Jouve india Pvt. Ltd.

DESIGNATION : LOGIN ASSISTANT

Period : January 2016 to August 2017.

Roles and Responsibilities:

Providing end to end production Support

Moving needed information and files to the team, Informing the clients about the issues in the files and the FTP

Managing uploads and downloads of files to the FTP

Communicating with our UK/ US customers through email

Participating in weekly production call with our US colleagues and complaints analysis meeting with our top management team.

ACADEMIC BACKGROUND:

2017 Completed Cisco Certified Network Associate(CCNA) Course

2014 Diploma in Electronic Communication Engineering.

2012 HSC from Govt. Hr. Sec. School.

2010 SSLC from Govt. Hr. Sec. School.

PERSONAL INFORMATION:

Name : Hassain Basha M.

Date of Birth : 13-06-1995

Father’s Name : Mohammed Ali N

Permanent Address : NO:89, SRI VARI NAGAR, SINGAPERUMAL KOIL,

CHENGALPATTU TALUK, KANCHEEPURUM DIST,

CHENNAI-603 204

Languages Known : English, Tamil,

Declaration

I hereby declare that all the information provided above is to the best of my knowledge.

Place:

Date: (HASSAIN BASHA M)

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