Medical Office Administration Assistant
Medical Administrative Assistant with extensive hands-on experience in providing administrative support to complex medical groups and health clinics. Skilled in managing front office functions, including customer service, patient appointments, billing and collections, and records management. Seeking to take next career step in health administration with a respected organization dedicated to providing high-level care to diverse patient populations.
Medical Office Receptionist
Memorial Hermann, Hospital Systems
Assisted patients in completing medical forms and collected fees as per insurance protocol
Scheduled appointments and performed all necessary clerical duties to insure office efficiency
• Verifying insurance and pre-certification with multiple insurance carriers Performed administrative duties such as faxing, pulling, and filing away patient charts. Also, preparing and mailing off business letters.
Managed insurance claims and maintained a detailed tracking process of pending and funded claims
Burke Center of Lufkin, Residential Living
Put on monthly educational and involvement programs and created monthly educational bulletin boards
• Assessed and responded to the needs of 40 residents on wing Managed various administrative duties including maintenance requests, incident reports, and room transfers
Confronted resident misconduct with appropriate advisory and followed up with said resident afterward in order to help the resident better understand his or her actions
Hobby Lobby, Women's Department
Assist customers with returns, purchasing store protection plans, and service packages.
Assist with new employee training including store policies, services, financing options, and register operations.
Answer phone inquiries from customers and stores regarding the status of units and other service issues.
Lufkin High School, Diploma
High School Senior consistently named to the Honor Roll, 1983-1986 Member of the National Honor Society
12919 Windfern Road
Houston, TX 77064
Scheduled appointments and verified
Medical Billing and Coding
Excellent communication and time
Professional and courteous
• High School Debate Team Regional Winner, 1986
• Senior elected student council secretary, 1986
Remington College, Medical Office Administration