Engineer Desktop Support
Resume:
Contact Information:
Address:
Banaswadi, Bangalore,
Karnataka
Mobile number.
E-Mail:
adez52@r.postjobfree.com
Personal Details:
Name: Akash Koul
Parentage: Sushil Kumar
Koul
DOB: 01 Sep. 1990
Gender: Male
Nationality: Indian
Marital Status: Single
Driving License: Yes
Passport NO: S3560346
Personal traits
Dynamic.
Focused.
Visionary.
Sincere.
Dedicated.
Hardworking.
Akash Koul
IT ENGINEER. 3+ years of experience
Professional Objective
• To work in most challenging position with an organization that provides ample opportunities to learn and to contribute and achieve organizational goal.
• Please consider the following points for my application
•
• B.Tech Electronics and Communication.
• CCNA Certified (Routing and Switching)
• Sound knowledge of OSI layers and TCP/IP
• Routing Protocols: RIP, OSPF, EIGRP, BGP
• Network Management: SNMP, SSH, TELNET, ICMP
• LAN Technology: VLAN,VTP, Inter-VLAN, HSRP
• WAN Technology: Basics of GRE, PPP, MPLS
• Infrastructure service: DHCP, DNS, FTP, TFTP
• Protocols: ARP and RARP
• Ticketing tools: Service now
• Monitoring tool: Wireshark
Professional-Experience
ITC INFOTECH (Bangalore)
Role: ASSOCIATE IT CONSULTANT
(JUNE 2019 till Present)
Responsibilities:
Providing Level 1 technical support and initial troubleshooting of IT Infra management.
Basic Troubleshooting of network, system, server.
Software installations and troubleshooting of all types of customer- oriented field problem network setting for TCP/IP and internet setup.
Troubleshooting of all types of hardware and software application problems.
Maintenance and troubleshooting of connectivity problems using ping trace route.
Participate in an on-call rotation.
Exposure in active directory user creation and deletion DNS and DHCP configuration.
Languages:
English
Hindi
Kashmiri
Strengths
Team player.
Believing in people who
work with me.
Honesty.
Confident.
Goal oriented.
Punctual.
Resolving the tickets within the SLA which is raised from end user side.
Communicate and interact with other team members or colleagues to ensure coordination and cross training.
AHANA SYSTEMS AND SOLUTIONS (Bangalore)
Role: IT SERVICE DESK at DXC.TECHNOLOGIES (Bangalore)
(Feb 2019 till Apr 2019 - contractual)
Responsibilities:
Desktop Hardware basic troubleshooting.
Handling migration issues.
Logging ticket through BMC Remedy/Service Now tool and escalations.
Password reset- VIP Manager.
Outlook troubleshooting.
MS Office365, skype, Outlook issues and Troubleshooting. NETDIRECT TECHNOLOGIES PVT. LTD. (Bangalore)
Role: Desktop Support Engineer (May 2018 till Feb 2019) Responsibilities:
Desktop Hardware basic troubleshooting.
Operating system installation-Windows XP, Windows 7, Windows 8, Windows 8.1.
Software Installation - MS Office, Antivirus and other basic software’s.
LAN basic troubleshooting.
Microsoft Outlook configuration and troubleshooting ARIEL TELECOM PVT. LTD.(MOHALI)
Role: BSS SME at Ericsson, Jammu (Sep. 2017 till May 2018) Responsibilities:
• Handling deployment work (end to end process).
• Quality supervision of Network.
• Reducing the BCR of the network for improving the quality.
• Asp management.
• Co-ordination with Warehouse, field teams and backend team for end to end closure.
• Ticket creation on BMC Remedy and getting the work done in prescribed time limit.
ZULU TELE SERVICES PVT. LTD.(MOHALI)(Sister concern of ARIEL TELECOM)
Role: Project Support at Ericsson, Jammu (Mar. 2017 till Sep. 2017) Responsibilities:
• Quality supervision of new installed sites.
• Conducting AT.
• Asp management.
Scope Telecom Pvt. Ltd. (CHANDIGARH)
Role: Telecom Engineer (Dec 2015 to Aug 2016)
Responsibilities:
• Installation and commissioning of microwave antenna (NEC and Dragonwave).
• Installation and commissioning of BTS (Samsung and Huawei devices).
• Microwave link(P2P)
• Alarm rectification.
ACADEMIC RECORD:
• B.Tech from Punjab Technical university India
• 12th Standard JKBOSE.
• 10th Standard CBSE.
Achievements
• Acknowledged as best team player.
Declaration
• I confirm that the information provided by me is true to the best of my knowledge and belief.
DATE: / / Akash Koul
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