Desktop Support Engineer

UDHAYAKUMAR.M

**-************,

Poonamallee,

Chennai.

E-Mail: ******@*****.***

Phone: +91-960*******

CAREER OBJECTIVE:

To have a growth oriented and challenging career, where I can contribute my knowledge and skills to the organization and enhance my experience through continuous learning and teamwork. EDUCATION QUALIFICATION:

BE-ECE from Arunai college of Engineering in 2014 with 65% HSCC from S.S.hr.sec.school-Arni in 2010 with 64%

SSLC from S.S.hr.sec.school-Arni in 2008 with 63%

PROFESSIONAL EXPERIENCE:

1) Company : IBM Chennai

Designation : IT Technical and Infrastructure Engineer Period : From Aug 2017 to till, date

ROLES AND RESPONSIBILITIES:

Level 2- Network support on Desktop, Laptop, Always On, IP Phone, Printers, Network, VC Device handling, Etc.

Document and log all calls in detail using the LOG Dairy in CISM Console.

Knowledge in mobile iron to configure mail in end user android/IOS mobile phone

Handling IT arrangement to Conference, Meeting, Town Hall and corporate functions

Resolution on any first level network and WI-FI Connectivity issues.

Support of Cloud Management- AWS and IBM cloud.

Development and maintenance of laptop, Desktop, Projectors, Polycom & Other IT Equipment.

Provide support to RO-Regional office business user from different location in first line.

VM ware management using Microsoft and Linux.

Troubleshooting and fix the IP Phone related issue.

Follow-up with internal team to close the issues on priorities. PROJECTS DONE:

1) Project Title: Win 7 to Win10 Client migration

Period : Sep 2019-Feb 2010

2) Project Title: Implementing and handling the IT Clinic concept Period : Dec 2018

2) Company : Chennai Care IT Solutions Pvt. Ltd., (Group Partners for Wipro InfoTech) Designation : Desktop Support Engineer

Period : From June 2015 to Aug 2017

Roles and Responsibilities:

Online technical support to customer for issues related to their Hardware Software and Network through Remote & in Person

Attending calls as per service desk allocation through Remedy

Troubleshooting and Configuration of Mail clients Problems in MS Outlook

Support for BCP (Business Continuity Plan) on monthly basis and maintaining DR Server.

Troubleshooting I-PHONE issues, exchange mail configuration, IOS up gradation

Installing the VPN, Cisco, RSA Secure ID tokens for Laptop Users.

Installing and configuring Symantec Antivirus client in host systems.

Installation and Configuration of Local & Network Printer.

Supporting the VC connectivity & maintenance activity

Accessing desktops and laptops through Remote for Problem Solving with the help of Tight VNC Admin

PERSONAL PROFILE:

Father name : A.Madhavn

Mother name : M.Sivagami

DOB : 04.06.1992

Marital Status : Married

Languages Known : Tamil & English

Date:

Place:

(M.Udhayakumar)

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