Desktop Support Software

MAY LE

**** ********* **, *********, **, ***** 734-***-**** *********@*****.***

IT Professional with more than two years of experience supporting computer technology for end-users and developing IT solutions for hardware and software. More than three years of experience in programming, debugging and testing scripts and programs.

Education

Bachelor Of Science April 2020 Eastern Michigan University

Major: Computer Science Minor: Information System GPA: 3.49

Experiences

IT Intern Brasscraft Manufacturing Company May 2019 - CURRENT

·Investigated and resolved technical problems related to the hardware, software and network devices as well as researched IT solutions for technical issues at a fast pace during the COVID-19 pandemic.

·Provided support, issues analysis, and troubleshoot hardware, software and technology devices for more than 300 users.

·Created and updated system images of Windows 10 for different laptop and computer models. Configured and rolled out Windows 10 laptops and desktops for yearly asset migration while keeping the computer technologies being up to date.

·Developed batch files and PowerShell scripts for automatic configuration, installation and uninstallation applications and software. Developed PowerShell transferring files automatically between systems. Worked with Registry Editor and Group Policies for configurations silently and quickly saving many hours from manual set up.

·Updated the versions of asset management software on servers. Backed up software installations of the asset management software on servers. Maintained and updated the version of Lansweeper on Servers for devices management over the VPN.

·Deployed applications and patch files through asset management software or automated distributed systems silently for more than 300 system users in order not to disturb end-users from their work due to software and hardware changes on their systems. Deployed Microsoft Team automatically for four sites of the company getting ready for smooth communications and meetings during the “Stay Home” order.

·Domain Administrator in Active Directory managing accounts and policy changes in the system and backing up users’ data.

·Expert in working with SQL to manage the database of end users, inventories, and applications in asset management software. Rolled out many reports in a short period of time as requests from supervisors or managers.

Tech Skills and Tools: SQL, Microsoft Office 365, Windows 10, Windows Server Operating System, PowerShell, Registry Editor, Group Policy, Active Directory Users and Computers, Domain Administrator, Tenable, Lansweeper, IP/TCP troubleshooting, hardware and software problem-solving, VPN, VoIP.

Web Developer Demand and Capacity Web Application Hospital Corporation Jan 2020 – Apr 2020

·Developed a web application providing project managers on resource tracking and shared data for projects that saved budgets and time investments for a business.

·Worked with a team of five people on Linux operating system server configuration and security set up.

·Developed a SQL database with MariaDB on the Linux operating system for data management purpose and back end system.

·Succeed in developing accounts management with different rights and secured points. Project managers have administrator right to add or delete accounts. Account information is encrypted and secured by credentials.

·Developed the Gantt Chart model for the web application. All projects are managed and actively tracked.

·Applied Agile methodology for the project as well as the secured software developing.

·Organized and documented the progress of the project and any changes.

·Created User Manual and Implement Manual for resource management system.

Tech Skills and Tools: JavaScript, PHP, HTML, SQL, CSS, JSON, jQuery, Bootstrap, Google Chart development, Maria DB, Agile Methodology, Secured Software Development, Programming, Testing, Debugging, Linux operating system, Ports troubleshooting, Atom, Data Structure and Algorithm.

Java Programmer, Data Analyst Professor Jiang’s Machine Learning Project Sep 2019 – Dec 2019

·Studied the diversity in GitHub projects by sampling a subset of projects that are representative. The project was a part of Professor Jiang’s machine learning project, which collects code from GitHub projects and recruited developers to ask and answer questions about the code. Agile methodology was used to keep tracking on the progress of the project.

·Developed a program to a data file that stores more than 1000 projects stored in separate folders with different ways of data structures. The data file automatically collected the information of projects, and each row of the data file was a project including an ID number, owner number, clone URL, and topic. Each column represented an attribute of a set of values. The program was able to analyze the data structure of projects' data and output a data file which is easy to be converted to different file types.

·Worked on developing a tool inspecting the topics of projects and automatically exporting a preliminary report about the common topics most projects. My effort resulted in the tool being able to work as a search bar with any “topic” keyword. The tool scanned all projects having topics related to the keyword and exported to a data file as a report representing information of all projects having the same topics as the keyword and the total numbers of projects having the keyword.

·Developed a program extracting all topics of projects. Each project has multiple topics, and topics can be repeated in descriptions. The program was able to analyze each project, eliminate the duplicated topics and store it in the array. The tool was able to scan more than 1000 topics, eliminate duplicate topics, and store numbers of projects having the same topics. The program outputs a data file reporting analyses of more than 10000 topics for more than 1000 projects.

·Organized and documented the progress of the project as well as the codes. Ideas must be explained briefly and recorded.

·Reported about the whole progress and concluded the distribution of projects in GitHub.

Tech Skills and Tools: Java, Microsoft Excel, Programming, Debugging, Testing, Agile methodology, Attention to Details, Data Analysis, Eclipse, Data Structure and Algorithm.

IT Trainee JVPC, JX Nippon Oil & Gas Exploration Corporation Jun 2018 – Jul 2018

·Handled help desk phone calls with vendors for IT inventories and IT solutions.

·Resolved the help desk ticket for users’ requests and issues. Supported and did troubleshooting hardware, software and network devices for more than 200 users.

·Worked with Active Directory under the supervision of the trainer on accounts management. Managed records and documents using Microsoft Excel keeping assets up to date.

Tech Skills and Tools: Active Directory Users and Computers, Windows 7, Hardware, software and network devices troubleshooting, Microsoft products, DoD model knowledge, Subnetting.

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