Desktop Support Azure

Levi Freund

734-***-**** ● Novi, MI ● ****.*.******@*****.***

PROFESSIONAL SUMMARY

Self-starting and inquisitive IT Specialist with over five years of experience working in industries such as commercial real estate, banking and mortgage, and trucking logistics. Always determined to work towards creating a more efficient infrastructure by researching new technologies and how they can improve the workplace. Strong foundational background in customer service, problem-solving, and project leadership.

EXPERIENCE

IT Specialist March 2019 – May 2020

Friedman Real Estate Farmington Hills, MI

• Managed and presented projects regarding corporate IT infrastructure and value-added technology solutions involving vendors dealing with Multi-Family real estate IoT and Artificial Intelligence products.

• Provided support to remote employees at apartment communities as well as corporate employees and executives.

• Assisted in the management of Microsoft Azure resources regarding Azure AD, compute, storage, networking, subscription, and cost management.

• Created IT documentation and presented training material to employees in subjects regarding Microsoft Teams, OneDrive, and Azure.

• Led Windows 10 deployment project managing two team members by organizing weekly team meetings, scheduled shipments to 151 apartment communities, reduced overall costs of shipping and purchasing desktops, wrote PowerShell scripts to reduce set up time, researched Windows Autopilot as a way to streamline future deployments. Jr. System Administrator December 2017 – March 2019 Flagstar Bancorp (via Brooksource) Troy, MI

● Provided level 2 desktop support to employees using software such as Symantec Altiris, ServiceNow, and Microsoft Remote Assistance to a corporation of over 5,500 employees and 160 branch locations.

● Provisioned and deployed 450 devices for the acquisition projects involving the purchases of 8 Desert Community Bank branches and 52 Wells Fargo branches while supporting on-site technicians remotely. IT Support Specialist July 2017 – December 2017

Universal Logistics Holdings, Inc. Warren, MI

● Provided level 1 technical support for roughly 200 employees at 2 corporate locations and 15 remote locations as well as for truck drivers with iPads and Samsung tablets fitted for Electronic Logging.

● Participated in on-call shifts and solely worked a second shift schedule from 12 to 9 P.M. to accommodate IT requests from Fleet Managers supporting truck drivers on the road. EDUCATION

Michigan Technological University Bachelor of Science in Computer Networking and System Administration May 2017

● Volunteer, Humane Society, Little Brothers Friends of the Elderly, The Color Run SKILLS

Operating Systems: Microsoft Windows (7, 8, 10), Microsoft Server (2008, 2012, 2016), CentOS, Ubuntu, Android, Apple iOS Hardware: Servers (Dell, HP), Printers (Brother, HP, Canon), Cisco Meraki, Smart Phones, Apple iPhones/iPads Software: Microsoft Office 365, Yardi, Zendesk, Microsoft Azure, Cisco Meraki Cloud Management Languages: Python, PowerShell

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