Desktop Support Information

Kim Gunther

**** ******* ** *****, ** *****, 810-***-****

*************@*****.*** www.linkedin.com/in/ kgunther9291b

BACKGROUND SUMMARY

Dedicated, driven professional with over 15+ years in providing quality customer services in a variety of settings. Proven ability to troubleshoot and creatively problem solve Information Technology issues in constantly changing environments. Knowledgeable in Active Directory, while possessing strong communication skills with colleagues, peers, managers and clients of all backgrounds. Developed strong analytical skills, team management, resource management, and time management.

EDUCATION

Online Cybersecurity classes

Bachelor of Science in Information Technology February 28, 2018

South University – Online; Savannah, Georgia

Associate of Applied Science in Network System Administration December 2015

ITT Technical Institute; Swartz Creek, MI

TECHNICAL PROFICIENCIES

Operating Systems: Windows 10 8 & 8.1 and 7; Red Hat Enterprise Linux 7.4.0

Applications/Services/Platforms: PowerShell; Microsoft Office; VMWare; Group Policy;

Networking: TCP/IP; SMS/SQL; Ethernet; VPN; Novell;

Language: Java

RELEVANT COURSEWORK

Advanced Networking

Advanced Operating Systems & Architecture

Application Software Security

Applied Systems Analysis I & II

Database Design & Development

Information Technology Project Management

Microsoft Office

Multimedia Web Development

Network Administration I

Programming I & II

Software Engineering Fundamentals

SQL Development

IT Security: Access & Protection

EXPERIENCE

Desktop Analysis 2 October 2018 – March 2020

Nexteer

Image and re-image laptops, desktops to Windows 10 from Windows

Installation of new hardware’s memory and software’s

Perform cross platform audits of Active Directory (AD) objects and user permissions

AD manage user security with group policies

Install software through SCCM and manual installation

Maintained wide range of remotely Desktop applications that cover different technical features.

Remote desktop support troubleshoots and perform application configuration

Trained, mentored and offer direction to new workers

Performed intermittent backups and upkeep of key systems

Installation of network printers

Teller August 2017 – July 2018

Dort Federal Credit Union; Flint, MI

Configure point of sales

Federal Work Study Position December 2014 – March 2016

ITT Technical Institute; Swartz Creek, MI

Create images for workstation and laptops

Troubleshoot, repair and reimage computers and laptops

Take apart and put labs back together including rewiring PC

Assist student with password issues and add printers

Information Technology Level 9 August 2001 – September 2010

State of Michigan DIT; Lansing, MI

Installed and configured software, hardware and operating systems for 21 Agencies in the State

Help Desk using a multi-line phone system

Troubleshoot, repair and reimage computers, laptops, tablets, printers and scanners

Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.

Monitor or track project milestones and deliverables.

Certification

MCP Microsoft Certified Professional #1933109

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