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Customer Service Assistant

Location:
Charlotte, NC
Posted:
July 30, 2020

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Resume:

Jon Gordon

**** ***** ***** **. ***. ***, Charlotte, NC 28210 • 904-***-****

adeyvj@r.postjobfree.com

PROFESSIONAL SUMMARY

Highly motivated, attention to detail, certified IT professional seeking full-time employment with opportunities for advancement. Graduate of My Computer Career with specialized training in active directory, basic networking, multiple operating systems such as Linux and Windows, security protocols, troubleshooting processes and virtual computing, with relevant work experience in various customer service fields.

PROFESSIONAL EXPERIENCE

Microsoft, Charlotte,

NC

Technical Support

Intern Level 2

April 2020 - Present

Help Desk Intern

Level 1

October 2019 - April

2020

International Paper,

Charlotte, NC

Workstation Support

Specialist September

2019 - April 2020

Warehouse Associate

March 2019 - September

2019

Lowe’s Home

Improvement, Charlotte,

NC

Technical Support

Specialist

Level 1

March 2019 – September

2019

Dunn Travel Associates,

Charlotte, NC

Technical Support

Specialist

Level 1

August 2018 – March

2019

Firehouse Subs,

Charlotte, NC

Assistant Store

Manager

August 2018 - March

2019

Shift Leader

January 2018 - August

2018

Customer Service

Associate

July 2017 - January

2018

PUBLIX, Jacksonville,

FL

Customer Service Help

Desk

July 2016 - June 2017

Warehouse Associate

December 2015 - July

2016

Cashier

May 2015 - December

2015

Bagger

December 2014 - May

2015

The McKenzie Noelle

Wilson Foundation Boys

and Girls of America

Club, Jacksonville, FL

Volunteer Tutor

2014-2018

Summer Camp

Counselor

2015-2018

Sandalwood High School

Information Technology

and STEM Club,

Jacksonville, FL

Club President

2016-2017

Club Vice President

2015-2016

Club Member

2014-2016

EDUCATIONAL EXPERIENCE CERTIFICATIONS/TRAINING

My Computer Career - Charlotte, NC

• Specialization: Information

Technology Security

• Start Date: August 2018

• Graduation Date: June 2019

Sandalwood High School -Jacksonville, Fl

• Graduation Date: 2017

• GPA 3.8

• Comptia A+

• Linux+

• Mobility

• Network+

• Security+



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