Desktop Support Office

Location:

Posted:

July 30, 2020

Resume:

Objectives

Seeking a position in life to utilize my skills, abilities and to achieve professional growth while being resourceful, innovative and flexible while making a significant contribution to the success of the company.

Experience

Prosource.IT, ANC AK

May 2020 - present

Desktop Support Engineer

Contract Job Working for Hilcorp to Provides responsive, timely support to ticket requests using Service Now (SNOW) and Asset Life Cycle Management or ALC to maintains service level agreements on hardware, software, network and phone systems. Familiarize in Windows 7 and 10 environments responsible on Re-Imaging, Decrypting, Encrypting, Hard Drive Erasure using Blancco Management Console and includes setup, troubleshooting, upgrading, proactive maintenance, and repairs. Supports various customer company hardware including servers, laptops, terminals, desktops, printers and handheld devices. Supports all typical desktop applications including; Windows OS, MS Office, Active Directory, in-house software and e-mail applications. Responsible for adhering to previously established security procedures. Maintains up-to-date documentation of IT procedures, system configuration standards, maintenance, and upgrades. Remote access / VPN, VOIP, anti-virus and security applications. Support End-User in regards on their concern on their laptop and connectivity problem.

Konica Minolta, ANC AK

July 2019 – June 2020

Office Systems Associate 2

Performs full range of on-site maintenance and repairs on assigned products to include technical diagnostics, break/fix, installation, removal and customer call assistance. Manages territory, inventory and customer relationships, along with maintaining a high level of customer satisfaction. Successful completion of training classes and effective servicing of those products, requests assistance when necessary to meet customer demands and for reoccurring issues. Develops territory and inventory management skills with assistance to provide cost effective service to our customers. Follows proper call handling procedures while maintaining the minimum call per day average. Shows measurable progress in technical abilities, troubleshooting techniques and productivity. Establishes an up-to-date file of service manuals, part books and other service literature using the laptop issued to them and develops familiarity with contents. Maintains and manages tool kit, supplies, and accurate inventory for assigned territory. Responsible for maintaining a “trunk stock” inventory. Maintains effective relationships with customer and fellow employees and provides sales support as required (i.e. advising sales on problems accounts, service leads). Accurately and timely completion of invoices and expense reports. following the policies and procedures set forth by Konica Minolta. Supporting the whole Anchorage School District.

Boynton Office Systems, ANC AK

Dec 2016 – July 2019

Printer Technician

Servicing CANON products that achieves expected productivity levels associated with assigned workload and level of experience. Performs a full range of servicing and repair service procedures including diagnostics, installation, removal on assigned equipment. Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing standalone and network devices. Performs troubleshooting and repairs or replaces equipment components as necessary. Update firmware, checking print servers Completes all required administrative tasks in an accurate and timely manner.

Office Products Services, ANC AK

Oct 2013 – Dec 2016

Printer Technician

Servicing Ricoh, Lanier, Savin products that achieves expected productivity levels associated with assigned workload and level of experience. Performs a full range of servicing and repair service procedures including diagnostics, installation, removal on assigned equipment. Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing standalone and network devices. Performs troubleshooting and repairs or replaces equipment components as necessary. Completes all required administrative tasks in an accurate and timely manner. Travelling to service copiers in different parts of Alaska especially Bering Strait School District/ Bering Strait Native Corporation, North Slope (Kuparuk, Alpine, Dead horse, Milne Point, Point Thomson and working with different companies like Conoco Phillips, BP, Hilcorp, Exon Mobil and more.

Conoco Phillips / FIRCROFT, ANC AK

Jan 2013 - June 2013

Computer Hardware Technician

Contractual Job Installing Operating System Windows Migrating Windows7, Imaging Desktops/Laptops, replacing computer parts, setting up dual monitors for each users, Deploying Computers Desktop/Laptop setting up network TCP/IP, Installing Applications Printers software, Microsoft Office and every unique specialized software for each client and most of all building relation with the client. Travelled to all Conoco Phillips location like North slope ( Kuparuk and Alpine) and Kenai.

University Lake Spring Hill Suites, ANC AK

July 2012 – Jan 2013

Front Desk Rep

To follow all specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary for each shift. To produce accurate and timely reports and correctly handle all cash transactions. To provide relief support to the hotel PBX operator during shift. To follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports to accounting and profit centers. Balance and audit for accuracy. Transmit credit card batches. Complete and transmit daily management and accounting reports and supporting documents.

Chevron and Hilcorp, ANC AK

Oct 2011- Jan 2012

Computer Support Technician

Contractual Job Set-up computer in each office, set up laptops/desktop, install docking station for each office, pull out old equipment’s and put in the company storage, replace hard drive to laptops and desktops, install and configure cisco phone setting in each office.

Alaska Railroad, ANC AK

Aug 2011-Oct 2011

I.T Helpdesk Technician

Contractual Job Installing Operating System windows (Xp, Windows7), Imaging Desktops/Laptops, solving hardware Software problems, replacing computer parts, setting up dual monitors for each users, Deploying Computers Desktop/Laptop to every Alaska Railroad department, setting up network TCP/IP, Installing Applications Printers software, Microsoft Office and every unique specialized software for each client.

Handrei Internet Café, Q.C MNL PHILIPPINES

June2007 -June2011

IT Computer Technician Supervisor

Managing employees or on job training to Provide Technical support for the computers that needs to be reformatting, repair, clean, upgrade specialize in windows environment and to also keep the workstations clean. Helps the customers to solve their problem regarding to their computer station if has internet problems, application issues using Microsoft office Word, Excel, Power point, Adobe Photoshop and other applications.

Teletech, Q.C MNL PHILIPPINES

August 2004 – January 2007

Technical Support Representative

Answering calls and provide Technical Support for the customers regarding to their computer and internet problems such as application software support, pc troubleshooting, router and computer networking problems. Providing customers 100% satisfaction. Account assigned is with Dell technical support and Verizon Technical support.

Education

A.A.S in Computer Networking Systems April 2016 until Nov 2018

Charter College, Anchorage, Alaska

Networking specialists plan, coordinate, and implement an organization’s networking systems. The computer networking focuses on Windows Active Directory administration, cloud computing concepts, application development coursework, as well as general education coursework in oral and written communication, ethics, sociology, mathematics, and environmental science.

High School, graduate June 1998 – March 2002

New Era University, Diliman Quezon City, Metro Manila

BSCS Computer Science, Under Grad June 2002 – May 2004

New Era University, Diliman Quezon City, Metro Manila

Learn about basing computer languages and all about computer hardware and software

I.T Computer Technician Software & Hardware June 2002 – May 2004

AMA Computer College, Quezon City, Metro Manila

Studied and focused in application installation, Computer Troubleshooting specialize in windows Environment, Multimedia Design, Computer Hardware and Software technical problem solving, and Computer base analysis.

Skills

Outstanding analytical, problem-solving, and troubleshooting ability.

Dependable, responsible contributor committed to excellence and success.

Superior communication (oral and written), customer service and interpersonal skills.

Both independent and team worker, as required.

MS Office proficiency and tracking-software familiarity.

Ability to multi-task and prioritize effectively.

Poised and patient when dealing with clients.

Ricoh, Canon, Hp, Lexmark, Konica Minolta certified Printer technician

Cold weather survival Training.

North slope Training. TWIC and NSTC badge.

Trouble shooting Windows Operating System.