KAILASH KULHADE

Georgia, USA adeyu9@r.postjobfree.com +1-312-***-****

SUMMARY

Kailash is a seasoned IT professional with 13+ years of experience. He is skilled in leading cross-functional teams to help clients achieve their business objectives using technology. More recently Kailash has worked on the Salesforce platform to help his clients engage with their customers in a more meaningful way through Marketing, Sales, and Service. Kailash’s highlights and certifications include:

• Salesforce Administrator, and Sales Cloud Certifications

• Certified Salesforce Pardot Specialist

• International Software Testing Qualifications Board (ISTQB) Certified

• HP Certified: Quality Center Quick Test Professional

• Oracle certified Associate (OCA)

• ITIL Foundation level certification

RELEVANT PROFESSIONAL EXPERIENCE

Deloitte Consulting LLP March 2010 – Present United States of America Leading Regional Healthcare Client (Boston, MA), Marketing & Sales; Project Delivery Lead

• Worked with the client’s executive team to re-design how marketing and sales stakeholders could collaborate more effectively to generate and nurture qualified leads with the goal to increase conversions.

• Led day-to-day project activities which involved meeting with client stakeholders to conduct a current state analysis of business processes as well as a thorough technical analysis of the client’s marketing automation application, Pardot.

• Created future-state process flows and drafted functional user stories that helped the enhance the handoff between marketing and sales teams

• Devised and created marketing journeys for multiple customer segments using Pardot and Marketing Cloud, integrated with Salesforce Sales Cloud

• Created a long-term marketing and sales roadmap to help the client enhance their technical maturity on the Salesforce platform

• Created formula fields, validation rules, workflows, user set up (profile, roles, public group, queue etc.), sharing rules, permission sets, custom permissions, Assignment Rules, Routing configuration, email template & process builder to support this initiative.

• Created Automation Rules, Segmentation Rules, Custom fields, Lead Scoring & Grading model, email templates, landing pages, Nurture Streams (Engagement programs i.e. DRIP) to support this initiative. Leading National Health Plan (Chicago, IL), Customer Service Transformation; Salesforce Functional Lead

• Served as a functional lead responsible for delivering over 15 features as a part of large-scale Salesforce Service Cloud CRM transformation (Service & Health Cloud CRM Implementation)

• Facilitated meetings with key business stakeholders to gather functional requirements, draft user stories, and determine technical feasibility

• Designed functional Salesforce solutions and worked with Salesforce and MuleSoft developers to support technical design and story point estimations

• Worked with UI/UX resources to design a custom user interface

• Prioritized features and user stories with business stakeholders based on a weighted, shortest, job first, Agile prioritization model

• Worked with developers with technical designs and supported them with admin configurations such as user, profile, roles, custom fields, validation rules etc.

Leading Regional Health Plan (Mumbai, India), Customer Service Transformation; Salesforce Functional & Data Analyst

• Served as a functional Analyst responsible for performing data loads, user setup, permission sets and other user security configurations for Health Cloud CRM Implementation and Community Cloud Implementation

• Preparation of training documentation and leading UAT coordination with business teams.

• Facilitated meetings with key business stakeholders to gather functional requirements, draft user stories, and determine technical feasibility

• Worked with UI/UX resources to design a custom user interface

• Designed functional Salesforce solutions and worked with Salesforce developers to support technical KAILASH KULHADE

Georgia, USA adeyu9@r.postjobfree.com +1-312-***-**** Leading Regional Health Plan (Boston, MA), Customer Service Transformation; Salesforce Testing Workstream Lead

• Managed up-to 12 testing resources to support a 16+ month Salesforce Contact center implementation (Sales & Marketing Implementation).

• Developed and executed an overarching test plan including unit testing, system testing, regression testing (automated), end-to-end testing and user acceptance testing.

• Supported multiple releases to help mature the client’s call center operations Life Science Products Manufacturer and Retailer (Carlsbad, CA), Online Experience Transformation; Testing Workstream Lead

• Managed up-to 16 testing resources to support a 3+ year engagement

• Developed and executed an overarching test plan including system testing, regression testing, end-to-end testing and user acceptance testing.

• Worked on several client applications/platforms such as Comergent (OMS application), JD Edwards (ERP) for order processing & coupons, SAP, CQ (website designing platform), Zuora (Subscription Management), OFM (Oracle Fusion Middleware), Agile PLM (Oracle’s Product Lifecycle Management Application).

• Supported multiple releases and go live activities Leading Canadian Wealth Management Firm (Ottawa, Canada), Implementation & Transformation; Testing Workstream Lead

• Managed up-to 20 testing resources to support a 4+ years implementation and enhancement project for Canadian client

• Developed and executed an overarching test plan including unit testing, system testing, regression testing (automated), end-to-end testing and user acceptance testing. Supported multiple releases and go live activities

• Created multiple documentations for building knowledge base & to help with UAT Testing, PAT testing and User Trainings. Accenture Services Pvt, Ltd October 2006 – Feb 2010 India

• Software engineer responsible or leading the testing of an online banking application tool

• Testing automation lead using Quick Test Professional to automate functional and regression testing EDUCATION QUALIFICATIONS

• B.E. (Information technology) from G.E.C. Jabalpur, 2006

• H.S.C. from M.P. Board, Bhopal, 2001

• S.S.C. from M.P. Board, Bhopal, 1999

SKILLS & SYSTEMS

SKILLS SYSTEMS

• Agile Product

Management

• User Story

Creation

• Data Migration

• Test

Management

• Requirement

Gathering

• Healthcare /

Life Science

• SDLC

• Data Integration

• Retail / Banking

• Salesforce

Sales Cloud

• Salesforce

Service Cloud

• Vlocity

• SFDC Health

Cloud

• SFDC Marketing

Cloud

• HP Quality Center

/ QTP

• Siebel

• Pardot

• Jira

• AgileCraft

• Alteryx

• Zuora

• CQ

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