Manager Customer Service
Resume:
Portia Mzimba
King Williams Town 5601
cell: 073-***-****
**********@*****.***
PERSONAL
Date of Birth: 10 July, 1982
Place of Birth: Zwelitsha, King Williams Town
Drivers licence: Code B
Licence NR 606800017ZZC
Citizenship: South African
Visa Status: Permanent Resident
EMPLOYMENT
Tampa Spur, Jeffreys Bay
February, 2018 – July 2020
Customer Service Manager
Oversee Customer Service Department
Responsible for providing a productive and motivating working environment, and addressing any issues from customers or clients.
Supervise Customer Service Representatives.
Implement an effective customer loyalty
Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis.
Train on-board new employees based on expertise and skill set.
Fresh Stop Wavelands
February, 2018 - July, 2020
Supervisor
Set goals for performance and deadlines in ways that comply with companies plan and vision and communicate them to subordinates.
Monitor subordinate productivity and provide constrictive feedback and coaching.
Receive complaints and resolve problems.
Pass on information from upper management to employees and vice versa.
Prepare and submit performance report.
Amazon Spur, King Williams Town
Customer Service Manager
January, 2010 - January, 2018 Oversee Customer Service Department
Responsible for providing a productive and motivating working environment, and addressing any issues from customers or clients.
Supervise Customer Service Representatives.
Implement an effective customer loyalty
Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis.
Train on-board new employees based on expertise and skill set.
Falcon Creek Spur, Knysna
, 2009 - January, 2018
Receptionist/ Waitress
Greeting and welcoming customers and providing them with positive first impression of the company
Directing customers and answering their questions
Type official correspondence
Collect, sort, distribute and prepare mail, messages and courier deliveries
Responsible for administration and reconciliation of petty cash fund
Helped implement new telephone system
EDUCATION
Border Technikon (Walter Sisulu University), Potsdam Campus
National Diploma in Marketing
May 2004
Majors: Marketing
Communication
Advertising
Hector Peterson High School, Zwelitsha
Matric
December 2000
SKILLS
RERERENCES
Language – English, Afrikaans and IsiXhosa
Computer Skills – Microsoft word, Microsoft Excel, Email and Internet
Competency Skills- Verbal Communication, Leadership, Interpersonal, Time and Priority Management, Conflict resolution and Problem Solving
Contact Person : Mr Andre
Relationship : Fresh Stop Manager
Contact Nr : 078-***-****
Contact Person : Barry Winter
Relationship : Falcon Spur Manager
Contact Nr : 062-***-****
Contact Person : Mr Rohwon Williams
Relationship : Tampa Spur Manager
Contact Nr : 079-***-****/ 042-***-****
Contact this candidate