Manager Office

Jennifer Pepe

403-***-**** – *******@*******.***

I am a dedicated and detail-oriented administrative professional with over a decade of experience in administration and customer service. I excel at prioritizing objectives and completing multiple project tasks simultaneously. I have a strong set of customer service skills which make me an efficient and effective communicator.

EXPERIENCE

Customer Service Rep/Assistant Office Manager:

Bunzl Cleaning & Hygiene (Calgary, AB) September 1, 2016 - Present

Multi-line phone system operations, maintain/delegate multiple inboxes, Order Entry, Inside Sales, Daily Cash Reconciliation, Inventory Control, Cross-Branch Customer Service Training, Customer/Vendor Relationship Manager, Resolving Customer Concerns, Assist Office Manager in a number of tasks, Interpersonal Conflict Resolver, Other duties as requested.

Office Manager:

School of Alberta Ballet (Calgary, AB) January 2013 – September 2016

Managed a staff of six, Daily Opening/Closing Activities for retail operations, Multi-Line Phone System – customer relations, inside sales, human resources, Recruiting and Training retail staff, bank deposits, daily cash reconciliation, daily sales reporting, monthly sales analysis, greeting visitors, mail room operations, various other office tasks.

Office Manager:

The Doctor’s Office (Calgary, AB) January 2009 – December 2012

Managed busy doctor’s office consisting of 4 regular doctors and support staff, maintained Doctor’s daily scheduling calendars, scheduling for all support staff, Multi-Line Phone System – escalation calls/overflow calls, Project management of a new data collection/storage program, office supply inventory, various other office tasks.

EDUCATION

Early Childhood Development: Red Deer College (Red Deer, AB) 2003

Completed Level 1 and 2

Honor Roll

SKILLS

Microsoft Office : Advanced Word Skills, Intermediate Excel Skills, Intermediate Power Point Skills.

Highly Organized Multi-Tasker

Excellent Time Management

Strong Attention to Detail

Quick Learner: worked with a variety of company specific software programs.

Experience in Sage 50 and ADP programs

A/R and A/P experience

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