Desktop Support Engineer
Resume:
Bachelors In Computer Application (BCA)
Allagappa University – 2016
Diploma of Engineering (E.C.E)
Sri Ram Polytechnic College – 2013
10th
Goodwill hr.Sec.School. T.N., India -2010
Microsoft Office (Excel,Word, PowerPoint, Outlook)
Hardware and Networking
Adobe Photoshop
Basic Configuration of VLAN, Trunk Protocol, RIP, EIGRP,OSPF
Basic Knowledge of Hiren Boot OS
Strong leadership with strong supervisory skills.
Ability to interact effectively with colleagues and customers.
Creating a positive work environment.
Honesty, Integrity and Punctuality.
Self-motivated, good team player and fast learner
January 2020 - Till Date
Working as Desktop Support Engineer in CMS IT Services Pvt Ltd, Chennai
Installing and configuring computer Hardware, Operating Systems and Applications.
Monitoring and maintaining computer systems and networks.
Talking to staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues
Setting up new user’s accounts and profiles and dealing with password issues in domain control (AD).
Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
Setting up new user’s accounts and profiles and dealing with password issues
Remote support to the customers by Anydesk, Team viewer, NetMeeting and VNC application.
Configuration and Troubleshooting of Microsoft outlook 2016.
Coordinate and execute preventative maintenance and remedial repairs on computers, laptops,
Printers and peripherals.
Test software performance throughout the desktop network to ensure peak performance.
Diagnosing and solving active directory (AD) and network issues.
Familiar with Windows XP to Windows 10 and LINUX at the user level, including user and
application installation.
Customer service oriented – Good communication skills used to support various technical
issues network and desktop operation queries.
Implementing MS outlook Backup and restore of mail message, mail address book, recover
Corrupted mail and completely troubleshooting.
Conducted research and analysis of current industry standards to suggest new technologies
and related improvements.
November 2017 - December 2019
Working as Desktop Support Engineer in V3Tech Serve,Chennai
Installation & troubleshooting of Operating Systems (Microsoft Windows XP, Win7 Prof, Windows8,Windows 2010. etc.)
Providing network support which includes configuring IPs, proxy settings and handling of network ports issue among others.
Trouble shooting network connectivity issues
Daily System monitoring and installing system updates and patches.
Maintain security and backup.
Antivirus update and threat monitoring.
Update/ Delete/ Edit user account and permission.
Looking into memory and performance issue.
Troubleshooting network connectivity related problem.
Troubleshooting Desktop related calls through remote control.
Follow up with suppliers to ensure problem resolution and call closure.
Configuration & backup of mails accounts & settings in Outlook Express & Microsoft Outlook.
Software installation as per requirements.
Installation & troubleshooting of Printers, Scanners and other peripheral devices
November 2016 – November 2017
Service Engineer
Kal Cables Pvt Ltd (SCV).
Chennai, Tamilnadu.
Pairing The Smart Card & Stb Using Excel
Laptop and Computer Mother board Service.
Testing For Software On Stb .
Software installation using STI-Micro connector tolls
Repairing SMPS, Printed circuit board (PCB)
Father Name: Munusamy.P Marital Status: Single
Birthday: April, 30, 1995 Nationality: Indian
Gender: Male Language: Tamil, English
Declaration
I, Tamilselvan, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Tamilselvan.M Chennai, Tamilnadu
TAMILSELVAN.M
Desktop Support Engineer
ABOUT ME
Looking to obtain an Team Leader operations position in a fast-paced organization where excellent leadership skill and ability to motivate will be utilized to achieve organizational objectives.
Contact this candidate