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Engineer Desktop Support

Delhi, India
July 30, 2020

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Yashwant Singh

(ITIL Foundation Certified)

C/o Kulwant Singh

# Plot No-1, A-Block, 2nd Floor, Right Side

Dayal Bagh Colony, Faridabad-121009

Haryana. Mobile: 991-***-****.

Professional Summary:

Provides Local IT Infrastructure support services to end users. Configuring computer systems, diagnosing hardware, software faults, and resolving the problem.


• Excellent knowledge of processes and tools utilized for system management, problem reporting, change management and support tools

• Knowledge of Mobile Device management Android, windows & IOS Devices.

(Intune, Jamf)

• Basic Knowledge of SAN and NAS Storage

• Basic knowledge of VMware ESX

• Knowledge of Dell/HP/Lenovo server hardware Installation, OS Installation & Configuration according to the requirement.

• Excellent knowledge of Windows Operating Systems, VMWare, Hardware and Networks

• Strong working knowledge in ITIL Incident Management, Service request management.

• Windows & Office 2016 - Strong Desktop support & troubleshooting

• Remoting in, available to customer base and team even when away from the office.

• Effectively use decision quality to provide best support to internal and external customers

Work History:

• Team HR Services Ltd. (Randstad) - Gurgaon, Haryana, Senior System Engineer in Signify Innovations India Ltd (formerly know as Philips Lighting India Ltd) Feb 2019 to to Current.

• Sysnet Global Technologies Pvt Ltd.- Mohali, Punjab, (Onsite) Senior Customer Support Engineer in the Philips Lighting India OCT. 2012 to Feb 2019.

• PCS Technology Ltd.- Mohali, Punjab, (Onsite) Customer Support Engineer May 2009 to Sept. 2012. In the Philips Electronics India Ltd.

• SK International. Chandigarh, (Field Support) Customer Support Engineer Sept. 2002 to May 2009.

Essential Responsibilities and Duties:

• Provides second-line investigation and diagnosis

• Resolves and closes incidents/service requests as per help desk procedures & allocated timelines.

• Escalates unresolved incidents/service requests within agreed timescales

• Logs relevant incident/service request details per help desk procedures.

• Communicates with client regarding incident progress

• Ensures tickets are always updated until issues are resolved

• Keep follow up with the clients and provide accurate feedback to them.

• Performs Imaging of PCs.

• Performs IMAC (Install, Move, Add and Change)

• Troubleshoots and resolves PC incidents and/or VIP requests

• Coordinates with Service Desk for hardware repair

• Assists with Site Security TEAM on IT security issues and virus elimination.

• Assists Global Server Team when server maintenance is required.

• Creates/maintains documentation.

• Local network support and/or assists centralized Network team

• Investigating, diagnosing, and solving computer software and hardware faults.

• Managing stocks of equipment, consumables, and other supplies,

• Supervising junior member of technical staff.

Personal Information:

Permanent Address: -




H.P. - 176087

Date of Birth: 28.03.1978

Father's Name: Sh. Bahadur Singh (Ex – Retd.Hony Capt). Marital Status: Married

Extra Activities: NSS Volunteer for Two Year.

Hobbies: Cricket, Listening Hindi Music.


• ICSI Certified Network Security Specialist (CNSS) o Credential Number: 20776373

• NSE 2 Network Security Associate Certification.

o Certificate Number: E10NiwBfYW

• ITIL 2011 Foundation Certificate in IT Service Management. o Certificate Number: GR750437649YS

• MBA in information System from Sikkim Manipal University in 2011

• Advance Diploma in Computer Hardware & Networking from Jetking in 2000

• Bachelor’s in arts from Himachal Pradesh University in 1998.

• 10+2 from Himachal Pradesh school education board in 1995. Certification & Awards

• Certification of Recognition for taking ownership & saved Philips money & time in the Mohali Lighting Factory IT upgrade in 2012, Philips India IT Awards.

• Individual Contribution Awards for taking Ownership in 2014, Philips India IT Awards.

• Team Contribution award for Best IT project Execution in 2014. In 2015 IT awards.

• Certificate of Appreciation for successful implementation LDC (Servers) in MLF and Windows 10 Migration in 2018.

Date (Yashwant Singh)

Place: - Faridabad.

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