Desktop Support Engineer
Resume:
Arun Kumar Yadav
E-Mail id : *****************@*****.***
Cell No.: +919*********/895-***-****
Total Experience: 7.9 Years
(Assistant Manager IT: 2 Years ) (Network Engineer (L1): 4.1 Years) (Desktop Support Engineer: 1.8 Years) To perform training and intend to build a career with leading corporate of hi-tech environment with committed and dedicated people, which will help me to explore myself fully Professional Qualification: -
Skill Version
Networking Structured Cabling, Network Designing, Network Configuration, Troubleshooting Hardware Desktop, Laptops, Printer, Thermal Printers Operating Systems Microsoft Window XP, Window 7, Window 8, Windows 8.1, Windows 10, Window 2000, Application Software All Basic need software including Microsoft Office,Finacle.Oracle etc. Certifications: -
Diploma / Certifications Institute
CCNA (Cisco Certified Network Associate) IIHT Institute, Jaipur Networking N+ IIHT Institute, Jaipur
Certified for Desktop Support Engineer Wipro InfoTech Advance Diploma in Computer Hardware & Networking Technology IIHT Institute, Jaipur Academic Qualification: -
Qualification Board / University Percentage
Graduation (B.Sc) Rajasthan University 55.56%
Sr.Secondary Rajasthan Ajmer Board Education 62.63% Secondary Rajasthan Ajmer Board Education 67.33%
Experience Profile
MUSEUM OF GEM AND JEWELLERY: ASSISTANT MANAGER IT
Profile : Manager
Designation : Asst. IT Manager
Date Joined : 25 April 2018 to till date
Roles and Responsibility
Running regular checks on network and data security
Identifying and acting on opportunities to improve and update software and systems
Developing and implementing IT policy and best practice guides for the organization
Conducting regular system audits
Running and sharing regular operation system reports with senior staff
Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages
Managing and reporting on allocation of IT budget
Providing direction for IT team members
Identifying opportunities for team training and skills advancement
Monitoring CCTV cameras and manage backups of recordings on daily basis. CMS IT Services : Consultant
Profile : Network Engineer
Designation : Consultant
Client : VIJAYA Bank (Regional Office)
Date Joined : 18 October 2017 to 10 April 2018
Roles and Responsibility
Managing and maintaining daily basis call report of branches.
L2 support for maintenance, configuration and troubleshooting of Desktops / Laptops & Router .
Managing Network Printers, Hardware, Network Monitoring
Involved in Vendor Co-ordination, Management & End user support .
Mail Server Support (Creation Mail Id, disabled, Password Change)
Responsible for coordinate with vendors for network setup of new opening branches.
Responsible for log various type of call in CMS, Bharat IT, HP, and Accel Frontline.
Backup Live Mail / Thunderbird / Outlook Mails. Pst
Conducting Video Conferencing & Audio Conferencing.
Coordination with BSO like BSNL, Tulip, Sify, Vodafone, Idea for resolution of the link.
Responsible to monitoring the network connectivity of branches by CA Spectrum.
Handle helpline application, Call Co-ordination with engineers and various vendors.
Handling active directory activities (User id creation, deletion, blocking user accounts, password reset) Provide technical support of Wipro clients, including Backup Support, Desktop Support, and Network Support. Clients List
Profile : Network Engineer
Environment : FMS Operations
Designation : Network Engineer
Organization : Dev Information Technology
Date Joined : 13 Aug 2013 to 31 July 2017
Vijaya Bank (Regional Office) Kotak Mahindra Bank (Regional Office) HDFC Bank Axis Bank
Yes Bank Ultra Tech Cement
Lafarge India Limited Shopper Stop
Indigo Airlines Aircel (CHQ)
HP Asian Paints
IIFL Mahindra and Mahindra
Roles and Responsibility
Troubleshooting of VPN related issues.
L2 support for maintenance, configuration and troubleshooting of Desktops / Laptops.
Managing Network Printers, Hardware, Network Monitoring
Involved in Vendor Co-ordination, Management & End user support.
Mail Server Support (Creation Mail Id, disabled, Password Change)
Support & Maintain Server R2 2012 Policies, Server Based Applications
Troubleshoot Computer Hardware & LAN / WAN Related Problem
Secure LAN / WAN / Wi-Fi Network
Backup Live Mail / Thunderbird / Outlook Mails. Pst
Response to close all calls within committed norms
Handle helpline application, Call Co-ordination with engineers and various vendors. Dev Information Technology Limited : Network Engineer (L1) Vayam Info Solutions Pvt. Limited : Desktop Support Engineer Profile : Desktop Support Engineer
Environment : IT Operations
Designation : Desktop Support Engineer
Client : Aircel
Date Joined : 01 Feb 2012 to May 21st 2013
Roles and Responsibility
Response to close all calls within committed norms
Perform system software and hardware maintenance, test and integrate upgrades to operating system.
Configuration of RSA Token for VPN Connectivity
Domain Joining, Update the firmware of new version Time to time when required.
Maintenance to Marge and data backup & Restoration
I also do the establishment of video conferencing, Audio Session Bridge & projector Connectivity.
Responsible for recovering user’s data from crashed HDD and Safe boot by Bartp, Cloning and Zink.
Team Leader for Windows 7 migration from Windows XP more than 1200 laptops and Desktops. Product Handled
Desktop : Dell, Lenovo Think Centre, Wipro, HCL, HP, Acer, IBM, Thin Clint, etc. Laptop : HP, Lenovo, Dell, Toshiba, Apple Wipro Ego Notebook, Acer, Sony. Etc. Printer : HP,Canon,Ricoh,Epson,Brother,Samsung,Toshiba,Sharp,Xerox Etc. Others : Cisco VOIP Phone, Cisco Jabber Video, Polyclone Video, Hand Scanner, POS Machine, Barcode Generator Personal Details
Date of Birth : 25 April 1989
Father’s Name : Chandra Shekhar Yadav
Mother’s Name : Subhadra Yadav
Sex : Male
Language Known : Hindi, English
Current Address : 117, Friends Colony, Sirsi Road Panchawala, Jaipur (Rajasthan)
Pin Code – 302034
Declaration:-
I do hereby confirm that I will deliver the best part of my service and dedication if I get Recruited in your company. I fully hope that you will provide me an opportunity to work in your Esteemed organization.
Date : Yours Sincerely
Place: Jaipur [Arun Kumar Yadav]
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