Developer Quality

Kuzhalini Subramanian

**** ******** *****,

Mississauga, ON L5W 0E1

Email:*********.************@*****.***

Phone: +1-416*******

Status-Permanent Residence

Professional Summary

●Having 3+ years of Experience in the field of Quality Analyst and Technical Support.

●Experience and Knowledge on Application Support 1st level IT Service Support and SLA.

●Having Knowledge on Insurance Domain.

●A good team player with a flair for adopting creativity in every field

●Capable of grasping new technical concepts quickly and utilizing it in a productive manner

●An effective communicator with strong analytical, interpersonal and problem-solving skills.

●Experienced in the Reporting tool like QMS (Quality Management System).

●Believes in continuous learning and an innovative approach.

●Adaptable and a quick learner with ability to work under pressure.

●Having knowledge on ORACLE SQL/PLSQL

●Having Work Knowledge on MS office word, Excel and PowerPoint.

●Additionally, having Exposure on Quality Assurance.

Technologies:

Data Base Tools : SQL*PLUS, SQL Developer, PL/SQL Developer.

Operating System: Windows and Basics of UNIX Commands

Applications Used: Zen Desk, DataTree,Datatrace, FAST, FASTWEB,Title Search,Titlepoint,Netroline Public Search Website,EWB

Work Experience

Ariontech Canada (03/2020-03/2020) due to Covid-19

Designation: Technical Support Analyst

Roles & Responsibility

Assist in Technical Support in GPs Tracking of Fleet (Trailer and Truck) and troubleshoot the incidents through Zendesk without reaching SLA.

Activation of Bell, Roger and Verizone Sim through the Corresponding Portal.

Creating and Managing the US and Canada Vendors Account on the Different Unit Management Application to track the vehicle by IMEI number and VIN.

Installing Dashcams and Tracking.

Setup and Configurating the ECM Device like CALAMP, XIGRO with adding on the right Tablet.

Perform and Participate in application root-cause analysis.

Updating the latest version of Softwares, Lockdown and activate Kiosk Modes on the Tablet.

First American India (05/2012 - 07/2015) Salem

Designation: Examiner (Full Search)

Roles & Responsibility

●Assist in maintaining Help Desk email, by reading, Opening/Documenting Information into tracking tickets and escalating to proper person or Departments among the team.

●Provide support for Microsoft Windows Operating System and Productivity applications.

●Analyze and resolve incidents in a timely manner to minimize downtime to the resources while co ordinating and communicating.

●Managed orders in FirstPoint Transaction Management System (FPTMS) designed for managing orders: including tracking, Assigned to, workflow processing, document management and imaging.

●Search public records and examine titles to determine legal condition of property title.

●Experienced in Both Streamline Search and Full search.

●Working knowledge of supported Title production systems and portals (e.g. FAST, EWB, DataTrace, DataTree, etc.)

●Monitors and tracks the workflow from searcher. Coordinates multi-site data intake and complete the transaction management without affects the (TAT)..

●Find out the Transaction type of the report depends on customer need and assign to the relevant team. Resolve the issue like document uploading, application issue which is raised by processor in FASTWEB.

●Review Title searches provided by external abstractors for Quality Purpose and tracks errors in QMS.

●Met the production and quality on daily basis.

●Review reports prepared by other resources and provide training feedback and maintaining the quality.

Awards and Rewards:

Q4 2013: Best Performer: Soaring Eagle

Q2 2014: Best Quality Proofer

Education:

Bachelors of Computer Science and Engineering (08/2007 - 05/2011)

Erode Sengunthar Engineering College

Declaration:

I hereby declare all the information furnished above is true to the best of my knowledge.

Sincerely,

(KUZHALINI)

Contact this candidate