Suman Chhetri

**, **.*** ***** ************* Road

(Opp DTDC Branch) Kolkata - 700014

Mobile no: +91-740*******

Emergency no: 898*******

Residence no.: (033-********

E-mail ID : adey3w@r.postjobfree.com

https://in.linkedin.com/in/chhetrisuman1994

Objective

To work with the fastest growing organisation where skills can be utilised and will lead to the growth of my position and the pretty working experience in the e-commerce, logistics and supply chain industry. Skills & Additional Qualification

Technical Qualification

Basic, MS Office, MS Excel, MS Word, Windows 7

Personal Skills

Quick problem solver

Able to identify where help is required

Ability to deal with diplomatic people positively

Excellent verbal and written communication skills

Ability to handle pressure independently

Education

MAKUM RAILWAY GIRL’S HIGH SCHOOL Assam Board 2010 PASS ASSAM HIGHER SECONDARY EDUCATION COUNCIL Assam Higher Secondary 2012 PASS INDIRA GANDHI OPEN UNIVERSITY Kolkata B.P.P-Bachelor of Preparatory Programme 2013 PASS INDIRA GANDHI OPEN UNIVERSITY Kolkata B.A - Bachelor of Arts, English Honors 2014-2017 PASS Work Experience

Sr. Executive Logistics Milmila (Milmila Tech India Pvt. Ltd.) Oct 2019 - April 2020 Location - Bangalore, Karnataka

Company Description

Milmila was founded in Sept 2018 from Delhi & Bangalore. This is a reselling platform and having a customer base of 20K+. The Company also is engaged in cross border business.

Job Profile

The Sr. Executive Logistic is responsible for managing 3PL. Responsibilities

● Heading the logistics vertical of the company

● Monitoring 3PL for first & last mile, the average volume of 1000 orders per day

● Working closely with other teams like BD, CS and Tech to improve the quality of business

● Achieving the delivery target of 85% in a day

Sr. Logistics Coordinator VLS (Viaad Logistics Pvt Ltd) Mar 2018-April 2019 Location - Bangalore, Karnataka

Company Description

VLS Xpress was founded in 2017 and started the operation in DELHI & NCR. Majorly providing the services to the online Pharma companies in India with presence in 8 cities and 35 branches.

Job Profile

The Sr. Logistic Coordinator is responsible for the performance of last mile branches and ensures the SLA agreed with clients are achieved. Responsibilities

● Handling complete south queries with the team CS & Branch In-charge

● Worked as a Key account 1Mg / NetMeds.com

● On a daily monitoring the slot of deliveries

● Coordinating with first and last mile team & team customer support Operation Customer Support UDAAN (udaan.com) Dec 2016-Jan 2018 Location - Bangalore, Karnataka

Company Description

Udaan was founded in 2016 is a B2B trade platform that brings manufacturers, traders, retailers, and wholesalers into a single platform. The platform is about making business easy in India, about making B2B commerce convenient and efficient. They believe B2B is the new B2C in India.

Job Profile

The Operation Customer Support is responsible for following up with the sellers on orders generated. Need to monitor the end to end logistics. Responsibilities

● Handling queries of sellers & buyers

● Taking care of high ageing shipments

● Coordinating with BD team to close ageing shipments

● Follow-up on NDR shipments along with working on RTO shipments.

● Maintaining MIS & NDR report on a daily basis

● Monthly MIS Report submission to 3PL Partner

Customer Support Executive ZopNow (zopsmart) Feb 2015-Nov 2016 Location - Bangalore, Karnataka

Company Description

ZopNow is a technology platform for online groceries that connects consumers from hypermarkets online. It operates in 9 cities including Delhi, Ghaziabad, Faridabad, Noida, Gurgaon Mumbai, Pune, Hyderabad, and Bengaluru. Job Profile

The Customer Support Executive is responsible for maintaining the relationship and the Business with the customers by providing the best services, correct information and customer satisfaction. Responsibilities

● The line of duty every day to resolve customer issues.

● Handling In/Outbound calls

● On a daily basis according to queries create/update raised tickets.

● Resolve raised tickets

Client Support Executive Delhivery (SSN Logistics Pvt. Ltd.) Dec 2013-Nov 2014 Location - Kolkata, West Bengal

Company Description

Delhivery is India's largest B2B, B2C & C2C Logistic Courier Service Provider in India. Encompassing over 17,000 PIN Codes in India. The company has 75 fulfilment centers, 24 automated sort centers, 70 hubs, 2,500+ delivery centers, 8000+ partner centers, 14000+ vehicles, and 40,000+ employees.

Job Profile

The Client Support Executive is responsible for maintaining the relationship and the Business with the customers by providing operational solutions. Scaling up the volume and generating sales. Responsibilities

● Handled 108 clients with an accumulated volume of #5000 shipments per day

● Worked as a Key Account for Grade “A” customers Woodland/Chumbak/Fitternity/Bewakoof and others

● Coordinating with clients via email / calling / chats on all queries

● Resolve raising issues such as delayed deliveries/fake updates/lost shipment/pickup, in-transit, RVP issue/RTO initiative hurdle

● Daily morning NDR Report to the client’s

● Providing monthly MIS Report to the respective client’s Sales Executive-Female Morphy Richards (Bajaj) Jan 2011-Dec 2012 Location - Guwahati, West Bengal

Company Description

Morphy Richards is a brand of electrical appliances, headquartered in Swinton, in South Yorkshire, England. Its products were formerly made at its historic home of Mexborough, and in other facilities across the United Kingdom. However, since the 1990s, all of its manufacturing is now carried out in the Far East.

Job Profile

Counter sales. Regular promotions and events to increase the orders. Responsibilities

● Handled direct customers

● Worked on fixed monthly targets

● Worked on various platforms for quarterly like Malls/Stores/showroom

● Monthly Sales Report submission

Achievements

Appreciation for delivering good quality work

Appreciated for timely response on every mail, calls and clearing pendency Got an opportunity to interact with the client’s directly Got appreciation from Reporting Manager for maintaining healthy contact with the client’s Got an opportunity to work with the Operation/Hub Team to show flexibility in my work profile. Hobbies

Travelling, Listening Music, Bowling Shooting, Singing, Dancing, Cooking, Vlogging Personal Details

Father’s Name : Late Sambhu Bahadur Chhetri

Mother’s Name : Renu Chhetri

Date of Birth : 13.12.1994

Place of Birth : Kolkata

Nationality : Indian

Religion : Hinduism

Language Known : Hindi, English, Bengali & Nepalese Marital Status : Single

Gender : Female

Date :

Place :

(Suman Chhetri)

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