Customer Service Training
Resume:
Pedro Villanueva
Supervisor
Contact
Brownsville, Texas 78520
****************@*****.***
Objective
By utilizing my proven leadership experience and problem solving skills, I will help improve the customer service scores and client retention, understanding customer needs, and attention to detail.
Education
Gladys Porter Early College High School
3500 International Blvd
Brownsville, Texas
Started 2006
Graduated 2010
Experience
February 4th, 2012 - August 20th, 2014
[Butcher]
A&V Lopez Supermarket
3831 Boca Chica Blvd Brownsville, Texas
●Cut, trim, and package meat for retail sale.
●Sanitize work areas
●Inventory management skills
●Customer service skills
●Maintain Equipment
August 27th, 2014- Present
[Supervisor]
MGT SERVICES
1170 Rollingwood Lp, Conroe, Texas
●Managing workflow
●Training new hires
●Creating and managing team schedules
●Reporting to HR and senior management
●Evaluating performance and providing feedback
●Identifying and applying career advancement opportunities
●Helping to resolve employee issues and disputes
Key Skills
Leadership
Conflict Resolution
Interpersonal Skills
Punctuality and time management skills
Problem-solving abilities
Excellent communication skills
Strong work ethic
Organizational skills
Active Listening
Communication
Communication with colleagues is part of my daily routine. Building interdepartmental relationships occurs through verbal and written communication skills. Also, exchanging information, ideas and recommendations with colleagues in creating interdepartmental alliances. This advances the goals and objectives of each department and of the overall business.
Employees who complain to me about workplace issues have the reasonable expectation that I will provide support and guidance. Listening well enables me to communicate with employees who are experiencing workplace problems.
Leadership
●Working closely with I&E technicians to ensure that maintenance activities are performed safely and correctly.
●Monitor the job performance of assigned personnel and perform impartial reviews on a regular basis.
●Maintain good working relationships with other departments and personnel.
●Leading, motivating, monitoring and overseeing a team of electricians and ensure they produce quality work.
Contact this candidate