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Desktop Support Project Coordinator

Chula Vista, CA
$32 per hour
July 30, 2020

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Eddie L. McDowell

**** **** ***., ***** *****, CA 91915

CELL 619-***-****


Experienced customer service-oriented professional with more than 14 years of applied knowledge and experience in computer systems, automated systems, desktop support, and software applications. Possess practical knowledge in workflows, shifting priorities, meeting demands through analytical problem-solving capabilities, and experience managing various projects through analytical tools for research.


Project Coordinator 4/24/2017 – 9/19/2017 40 Hours per week

LPL Financial/Collabera 4707 Executive Dr. #100, San Diego CA 92108

Brian Marshall 631-***-**** Employer may be contacted

Tim Powers Sup. 858-***-****

Reduced backlog of advisor product feedback by 70% in 4 months

Initiated and executed a plan to drive interdepartmental engagement

Utilized project software to categorize, merge data, and track progress

Discovered data gaps by recognizing patterns through comparative software

Determined appropriate department escalation groups

Conceptualized and communicated ideas in meetings for weekly reports

Project Coordinator 4/21/2012 – 4/24/2017 40 Hours per week

Predestined Entertainment 31938 Temecula Pkwy Temecula, CA 92592

Tamera Hill 818-***-**** Employer may be contacted

Developed branding and marketing strategies for targeted demographics

Revitalized brand consistency for strategic market presence

Defined project objectives for IT development and operational logistics

Orally communicated project requirements during business meetings

Tracked project timelines, deliverables, and budgets to completion

Managed client relations, negotiations, and drafted proposals

IT Support / Security Analyst 8/10/2015 – 3/1/2016 40 Hours per week

United Domestic Workers 4855 Seminole Dr. San Diego, CA 92115

Laverne Davis 619-***-**** Employer may be contacted

Streamlined information systems approach with current trends

Resolved customer technical requests

Negotiated and managed vendor contracts

Managed priorities and disseminated information with regards to guidelines

Determined appropriate department escalation groups

Led staff meetings and verbally communicated project plans

Developed policies and directives in alignment with organizational needs

Systems Analyst 08/12/2013 – 05/16/2016 40 Hours per week

CliniComp Int’l 9655 Town Centre Dr. San Diego, CA 92121

Diana Urban 858-***-**** Employer may be contacted

Provided EHR software support to enterprise-wide clinical systems

Executed work-ups in compliance with HIPPA

Documented work and performed initial triage on customer software

System Analyst 01/06/2012 – 08/12/2013 40 Hours per week

Military Sea Lift Command 937 N. Harbor Dr. San Diego, CA 92132

Tony De Venuta 925-***-**** Employer may be contacted

Provided quality control of military (classified/unclassified) messages

Established text continuity, accuracy, and completeness for executives

MILITARY Navy/Navy Reserve – Retired

06/27/1989 – 10/13/2011

Gulf War – USS Fanning FF 1076

Operation Enduring Freedom – Army Combat Advisor Joint Operations


Materials Handler


Training Officer


Collabera TACT:

Project Management Professional (PMP) – Completed – 01/17/2018

Coleman University 8888 Balboa Ave, San Diego, CA 92123


B.S. – Computer Network Security – 08/02/2015

B.S. – Computer Network Technology – 12/18/2009


Tim Powers – 858-***-****, Brian Marshall - 631-***-****, Charles Thirston - 619-***-**** Dennis Ordillas - 619-***-****, Ferdie Santos - 619-***-****, Jennifer Cross - 619-***-****

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