Desktop Support Project Coordinator
Resume:
Eddie L. McDowell
**** **** ***., ***** *****, CA 91915
CELL 619-***-**** *****.*.********@*****.***
SUMMARY
Experienced customer service-oriented professional with more than 14 years of applied knowledge and experience in computer systems, automated systems, desktop support, and software applications. Possess practical knowledge in workflows, shifting priorities, meeting demands through analytical problem-solving capabilities, and experience managing various projects through analytical tools for research.
EXPERIENCE
Project Coordinator 4/24/2017 – 9/19/2017 40 Hours per week
LPL Financial/Collabera 4707 Executive Dr. #100, San Diego CA 92108
Brian Marshall 631-***-**** Employer may be contacted
Tim Powers Sup. 858-***-****
Reduced backlog of advisor product feedback by 70% in 4 months
Initiated and executed a plan to drive interdepartmental engagement
Utilized project software to categorize, merge data, and track progress
Discovered data gaps by recognizing patterns through comparative software
Determined appropriate department escalation groups
Conceptualized and communicated ideas in meetings for weekly reports
Project Coordinator 4/21/2012 – 4/24/2017 40 Hours per week
Predestined Entertainment 31938 Temecula Pkwy Temecula, CA 92592
Tamera Hill 818-***-**** Employer may be contacted
Developed branding and marketing strategies for targeted demographics
Revitalized brand consistency for strategic market presence
Defined project objectives for IT development and operational logistics
Orally communicated project requirements during business meetings
Tracked project timelines, deliverables, and budgets to completion
Managed client relations, negotiations, and drafted proposals
IT Support / Security Analyst 8/10/2015 – 3/1/2016 40 Hours per week
United Domestic Workers 4855 Seminole Dr. San Diego, CA 92115
Laverne Davis 619-***-**** Employer may be contacted
Streamlined information systems approach with current trends
Resolved customer technical requests
Negotiated and managed vendor contracts
Managed priorities and disseminated information with regards to guidelines
Determined appropriate department escalation groups
Led staff meetings and verbally communicated project plans
Developed policies and directives in alignment with organizational needs
Systems Analyst 08/12/2013 – 05/16/2016 40 Hours per week
CliniComp Int’l 9655 Town Centre Dr. San Diego, CA 92121
Diana Urban 858-***-**** Employer may be contacted
Provided EHR software support to enterprise-wide clinical systems
Executed work-ups in compliance with HIPPA
Documented work and performed initial triage on customer software
System Analyst 01/06/2012 – 08/12/2013 40 Hours per week
Military Sea Lift Command 937 N. Harbor Dr. San Diego, CA 92132
Tony De Venuta 925-***-**** Employer may be contacted
Provided quality control of military (classified/unclassified) messages
Established text continuity, accuracy, and completeness for executives
MILITARY Navy/Navy Reserve – Retired
06/27/1989 – 10/13/2011
Gulf War – USS Fanning FF 1076
Operation Enduring Freedom – Army Combat Advisor Joint Operations
NAVAL WEAPONS STATION SEAL BEACH EOT DET1
Materials Handler
TACRON 1294 NAVAL AMPHIBIOUS BASE
Training Officer
EDUCATION
Collabera TACT:
Project Management Professional (PMP) – Completed – 01/17/2018
Coleman University 8888 Balboa Ave, San Diego, CA 92123
B.S. – Computer Network Security – 08/02/2015
B.S. – Computer Network Technology – 12/18/2009
REFERENCE:
Tim Powers – 858-***-****, Brian Marshall - 631-***-****, Charles Thirston - 619-***-**** Dennis Ordillas - 619-***-****, Ferdie Santos - 619-***-****, Jennifer Cross - 619-***-****
Contact this candidate