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Engineer Support

Location:
San Jose, CA
Posted:
July 30, 2020

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Resume:

Ben Duong – SR. Manager / SR. System Engineer

*** ***** ** – San Jose, CA 95123

408-***-**** adey03@r.postjobfree.com

Profile Summary

Innovative IT professional with 15+ years of hands on experience & management supporting global IT operations and infrastructure. Highly seasoned in Exchange, storage, telecom, Windows Server, and backup architecture, administration in start-up and enterprise environments. Well versed with datacenter deployments using modernized Dell and HP server hardware and Microsoft software. Proficient with Sarbanes Oxley related controls and testing within a publicly traded company. Qualified team member of executing IT integration related to corporate mergers and acquisitions.

Technical Skills

Software: Azure, AWS, Windows Server, Windows Client 7/10, VMware, vROP, Hyper-V, KVM, MS Exchange, Enterprise Vault ActiveSync, O365, Office 2010/2013, Lync 2013, MS Teams, SCCM, BigFix, SQL, IIS, Active Directory, OKTA, ADFS, DFS, DHCP, GPO, IPswitch Whatsup, SolarWinds SAM, Lansweeper,

Storage/Backup – Netapp Ontap, HP Storage, EMC, Dell EqualLogic, iSCSI, NFS, CIFS, Backup Express, Veeam B&R, HP Data protector, Backup Exec., Nearpoint Mimosa

Security/Networking – Proofpoint, F5 LTM/GTM, Cisco Ironport, TMG, Forefront, FEP, SCEP, WSUS, TCP/IP, DHCP, DNS, MDM, Intune

Professional Experience

Marvell Semiconductor Inc, Santa Clara, CA

–Sr. Manager Corp IT and Cloud Infra (September 2019 – Current)

oSupervising, mentoring a team of 7 IT professionals supporting the foundational infrastructure for Marvell globally.

oDeveloped and executing overall IT direction for Infrastructure and operational plans for the organization growth and high-level business support.

oEstablished a collaborative working relationship with multiple internal organizations on aligning IT solutions with mission-critical business objectives.

oAbility to manage multiple high priority deliverables. Strong analytical, organizational, and multi-tasking skills.

oPrimary architect for all Marvell M&A projects around corporate infrastructure (Cavium, Aver Semi, Aquantia).

oMigration of employees into the Marvell domain

oMigrate employees to the Marvell O365 tenant

oAD, ACL and DL conversion

oAddition and upgrade of core infrastructure to support acquisitions

Marvell Semiconductor Inc, Santa Clara, CA

–Sr. Windows Platform Engineer (Feb 2018 – September 2019)

oManaged Global Windows AD infrastructure in 40+ sites. Automation of repetitive manual processes with PowerShell scripting. Covering services like AD, DNS, DHCP, DFS and GPOs

oLead Infosec penetration remediation

oGlobal Administrator Office 365 stack mainly focused on Exchange Online managing >7000 cloud employee and service mailboxes.

oResponsible for direction and leadership around Office E3, Windows 10 E5, MS Teams, EMS E3 deployment with Intune/MFA.

oDefined and trained staff around Azure Administration

oWell versed in Azure AD SSO IDP.

oSetup Azure WVD infra to support vendors and consultants on varies projects.

oManage Azure VNet and IPSec VPN connections

oGovernance – responsible for configuring conditional access and RBAC.

oVirtualization services and infrastructure around VMware /Hyper-V was consolidated with a comprehensive strategy around co-lo infra design, consolidation and virtualization of ~70% global infrastructure. global VMware ELA manager, global audit for license compliance and VM backup administration with Veeam

oManaged our global security applications including ATP, ATA, LAPS, Defender ATP, TrendMicro, Traps

oSet direction and managed migration of monitoring services for SAM, NCM, IPAM, NPM, and UDT modules.

oGlobal infrastructure support including tier 3 support to Global Service Desk and Maintained documentation of global infrastructure configuration.

SCI Solutions, Campbell, CA

–Senior System Administrator / DevOps (Aug 2016 – Nov 2017)

Oversee, monitor, develop, implement, and support day to day operations for O365, Active Directory, Microsoft Windows Server 2008/2012/2016, SQL Servers. Respond to all IT infrastructure issues, including server installation, configuration, tuning, maintenance, and troubleshooting. Perform and maintain comprehensive routine operations, such as system healthy monitoring, performance tuning up, backup and restore. Support cloud base on Azure and AWS.

Designed and architecture Hyper-V Clustering for Production and Dev environment. Configured, managed, and migrated physical servers to virtual, create customs templates and proactively monitor state and resource utilization.

Experience with ESXI, vSphere systems administration and support including server builds, installation, templates, and cloning. Proactively monitor environment and generate reports showing utilization of servers.

Designed and implement SCCM 2016 for Windows Servers and Endpoint Updates. Implement Windows Server and Endpoint process for monthly patching, process include monthly patch meeting after patch lease, install and test collections with Dev/QA environment before applying to Production. Work with Helpdesk team to create and validate software/applications packages.

Provide support for Dev Team, duties include automation scripts enhancements, benchmark testing, application upgrades and patient data scrambling via scripts. Support for UNIX/Linux systems, experience with Jenkins for system updates.

SQL - assist developers to enhance inhouse scripts, backup/restore, monitor performance and new database creations upon setup.

Provide 24x7 on-site shift work, supporting mission critical systems and user needs.

Create and maintain documentation on Confluence.

Synaptics Inc, San Jose, CA

–Senior Windows System Administrator (Feb 2014 – Aug 2016)

Responsible for supporting Active Directory, Exchange Servers on-prem and O365, Uptime Monitoring, File Systems and Backups as well as maintaining many third-party server applications. Provide SQL 2008/2012 support for Business Application Team.

Experience in Netapp Cluster Data OnTap, Netapp SnapManager for Exchange, SnapDrive, snapshots, LUNs expansion and data recovery. Provides ongoing storage system monitoring and response using monitoring/alerting tools and resolve issues/escalations in a rapid manner. Responsible for SVM creation and configuration requested by Engineering Teams.

Designed and architecture Hyper-V Clustering environment to support Engineer VDI environment. Configured, managed, and migrated physical servers to virtual.

Experience with ESXI, vSphere systems administration and support including server builds, installation, templates, and cloning. Proactively monitor environment and generate reports showing utilization of servers.

Responsible for Microsoft Update via SCCM for Windows Servers and Endpoint Systems. Work with Helpdesk team to create and validate software/applications packages.

Responsible for Cisco IronPort and Symantec Mail for Exchange. This includes message tracking, SPAM protection and monitoring.

Develop and maintain documentation of all infrastructures deployed to support Windows and associated applications.

Experience supporting Microsoft Skype for Business; support and troubleshoot dropped calls using Prognosis to provide analytical data. Collaborate with Level3 to troubleshooting PSTN poor quality calls. Escalation point for EUS on SfB client issues.

Provide guidance and recommendation regarding technical process and procedures.

Participate in a 24 hour, 7 days per week, on-call support rotation.

Brocade Communications, Santa Clara, CA

– Windows Administrator (July 2008 – Feb 2014)

Day to day operations of Active Directory, Microsoft Exchange 2007, Microsoft Windows Server 2000/2003/2008/2012, and Microsoft Active Directory servers

Managed Nearpoint for Microsoft Exchange, tasks include shadow repository, mailbox retraction, full restores, log shipping, indexing, retention and disposition policies

Support Engineering team on VMWare environment. Duty includes updating template, cloning, application support

Implement, monitor and support Production Hyper-V Clustering environment hosting over 500 Virtual Servers. Duty includes proactively updating patches, hardware upgrades, performance monitoring, template creation and provisioning VMs.

Support SAN operations during on-call rotation. Maintain storage aspects of new server integrations, storage allocation, and change management. Troubleshoot and fix storage issues, perform routine equipment checks and preventative maintenance. Prepare reports on storage administration best practices, modern technologies and recommend enhancement and configuration changes.

Monitor Proofpoint Spam Server, add and change policy for business continuity

Provide support for Citrix farm by troubleshooting applications, creating and publishing new request by users

Contribute to the improvement or enhancement of best practices, through collaboration and knowledge sharing

Assist Global Support Center in customer support including troubleshooting and problem resolution

Perform optimization including upgrades, performance monitoring and system audit tasks

Foundry Networks, Santa Clara, CA

–System Administrator / IT Support Lead (Oct 2005 – July 2008)

Served as site lead for Foundry Networks Inc. Santa Clara headquarters consisting of 500+ users plus 600+ remote users

Manage user training, internal customer relationship management, and project rollouts of new technologies

Provided support for IT’s global helpdesk on escalations and customer support issues

Held weekly meetings to inform and gather metrics on problematic issues

Build company standard images on the RIS Server. Duty includes keeping all laptop and desktop images up to date with appropriate updates and patches

Configure and troubleshoot wireless PDA support

Performed domain functions such as account creations, password reset, permission rights and GPO’s

Involved in virtualization project for server consolidation using VMWare ESX and Virtual Server on HP Blade servers

Involved in DFS implementation over multiple sites for file server redundancy

Implement and manage Microsoft Windows Update Server 3.0.

Manage Symantec Anti-Virus Server. Duty including making sure all definitions and engine are up to date

Managed Pillar SAN Storage, duties included provisioning, performance monitoring and components upgrades

Applied Materials, Sunnyvale, CA

--Senior Member IT Staff (Nov 2000 – Oct 2005)

Education/Training

Los Angeles Valley College, Van Nuys, CA

Computer Education Institute, Los Angeles, CA

Unitek College, Fremont, CA

Certificates of Achievement:

A+ Certified

Completed Computer Networking Program, 1999

Microsoft Certified Systems Engineer Microsoft Windows Server 2003

Microsoft Certified Systems Administrator Microsoft Windows Server 2003 \ Messaging

Windows Server 2008, Server Administrator

Windows Sever 2008 R2, Server Virtualization

Microsoft Certified Solutions Expert 2012, Server Infrastructure

NetApp Certified Data Administrator, Clustered Data ONTAP

References available upon request



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